We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.
Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.
Is the issue
the fact that your music is being interrupted? Commonly, this can come as a result of
wireless interference. Are you perhaps using an incompatible network configuration or
hardware that does not meet our system requirements?
Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:
- What devices do you have?
- Has anything changed on the network?
- Which service(s) are you trying to listen to?
- Is the behaviour always the same?
- Can you recreate it with ease, or is it random?
Be sure to include the a
diagnostics confirmation number, too.
Try searching our articles for help with your question: https://www.sonos.com/en/support
