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Poull
Contributor I
April 25, 2018
Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

  • April 25, 2018
  • 269 replies
  • 49352 views
The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
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    Best answer by Edward R
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.

    269 replies

    Show previous replies
    Sparky1974
    Lyricist I
    January 9, 2019
    Same here, conf# 86501127. Happens on Play1s (Wifi) alone and/or on grouped P1s and Connect Amp wired to router
      Jeff S
      Jeff S
      Retired Sonos Staff
      January 23, 2019
      Same here, conf# 86501127. Happens on Play1s (Wifi) alone and/or on grouped P1s and Connect Amp wired to router

      Hi there,

      Sorry for the delay. There are many wireless communication errors showing up between your components. Most of the time changing the wireless channel your Sonos system is using clears up this sort of issue.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
        gruntso
        Lyricist II
        February 8, 2019
        I am having the same issue as listed above. If I play ANY playlist from Spotify it skips songs, jumps ahead, I get messages that say connection is lost or song cannot be played. I do not have any of these problems when I play apple music. It is so frustrating. I have a whole house solution in place that I can't use. I have hardwired my playbar, I have put the sonos network on channel 6, I have made sure my wireless is NOT on channel 6. I have done EVERYTHING i have read about and still I have the same issue, day after day after day. This needs to be sorted out, sonos.
        Airgetlam
        Airgetlam
        February 8, 2019
        Perhaps it would be time for you to submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
        Bruce
        magnusTM
        Lyricist I
        February 18, 2019
        I've been having these issues lately. Only seems to happen with Spotify, while TuneIn and Pandora work fine. Just submitted a support diagnostics. The confirmation number is 629343782. Had Spotify dropping out, skipping songs and not being able to play the same song on 3-4 speakers at the same time within 10 minutes of submitting the diagnostics.
          caravanverhuurbrabant.nl
          Contributor I
          March 5, 2019
          Hi there, I'm facing the exact same issue since a month or so. 502269708 please let me know where this is going wrong ? Thanks!
          Caravan huren in Nederland | www.123caravanhuren.nl
          Jeff S
          Jeff S
          Retired Sonos Staff
          March 5, 2019
          I've been having these issues lately. Only seems to happen with Spotify, while TuneIn and Pandora work fine. Just submitted a support diagnostics. The confirmation number is 629343782. Had Spotify dropping out, skipping songs and not being able to play the same song on 3-4 speakers at the same time within 10 minutes of submitting the diagnostics.

          Hi there,

          Thanks for sending in the report. Your system is having a hard time communicating wirelessly. This is likely due to wireless interference. Try changing the wireless channel your Sonos system is using. It may also help to move away any wireless electronics you find hear or in between your Sonos speakers.
          Help others find useful content by clicking the like button and selecting the best answer to your question.
          magnusTM
          Lyricist I
          March 5, 2019
          I've been having these issues lately. Only seems to happen with Spotify, while TuneIn and Pandora work fine. Just submitted a support diagnostics. The confirmation number is 629343782. Had Spotify dropping out, skipping songs and not being able to play the same song on 3-4 speakers at the same time within 10 minutes of submitting the diagnostics.

          Hi there,

          Thanks for sending in the report. Your system is having a hard time communicating wirelessly. This is likely due to wireless interference. Try changing the wireless channel your Sonos system is using. It may also help to move away any wireless electronics you find hear or in between your Sonos speakers.

          Thanks Jeff! Would it help to wire all of the Sonos speakers up? Plug them in with ethernet?
          Jeff S
          Jeff S
          Retired Sonos Staff
          March 5, 2019
          Hi there, I'm facing the exact same issue since a month or so. 502269708 please let me know where this is going wrong ? Thanks!

          Thanks for sending in the report. Your speaker is losing connection to your wireless network from time to time. This can happen when there are many nearby wireless networks, especially if they are running on the same wireless channel as your own. Please try changing your router's wireless channel to 1, which is less crowded.
          Help others find useful content by clicking the like button and selecting the best answer to your question.
            caravanverhuurbrabant.nl
            Contributor I
            March 6, 2019
            Hi there, I'm facing the exact same issue since a month or so. 502269708 please let me know where this is going wrong ? Thanks!

            Thanks for sending in the report. Your speaker is losing connection to your wireless network from time to time. This can happen when there are many nearby wireless networks, especially if they are running on the same wireless channel as your own. Please try changing your router's wireless channel to 1, which is less crowded.

            Thank you very much for the response. I've tried switching Wifi channels using an Android app that shows which channels are in use already nearby. I tried several channels by now but the problem keeps appearing, Is there anything else I can try ? Streaming netflx for example doesn't give me any issues.
            Caravan huren in Nederland | www.123caravanhuren.nl
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