Skip to main content
Poull
Contributor I
April 25, 2018
Answered

Spotify skips to next song or stops playing, other sources work just fine meanwhile

  • April 25, 2018
  • 269 replies
  • 49352 views
The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Edward R
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along. If you are currently engaged in troubleshooting in this thread, we will of course continue to assist you.

    Aside from the advice listed in this thread, if you are encountering playback issues with your Sonos devices, there are a few points you will need to explore. Some sources may seem fine, while others present problems. Often, services can be accessed in slightly different ways, with some methods being more susceptible to disruption, as when compared to others.

    Is the issue the fact that your music is being interrupted? Commonly, this can come as a result of wireless interference. Are you perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

    Having read the information linked above, if you are still having issues, please post a response in this topic, with the following information:

    • What devices do you have?
    • Has anything changed on the network?
    • Which service(s) are you trying to listen to?
    • Is the behaviour always the same?
    • Can you recreate it with ease, or is it random?
    Be sure to include the a diagnostics confirmation number, too.

    269 replies

    MMX
    Contributor I
    April 25, 2018
    We are experiencing the exact same issue with erratic cut outs of songs followed by restarts in 5 - 15 seconds playing the next song. While we usually use Spotify we have seen this happen with Google Music as well. We have two Sonos 3 that are wired and three Sonos 1 that are Wifi. It's making the system unusable
      Jeff S
      Jeff S
      Retired Sonos Staff
      April 26, 2018
      Hi folks,

      Please submit a diagnostic report from your Sonos app after you experience the playback issues. Reply here with the confirmation number and I'll take a look.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      MMX
      Contributor I
      April 26, 2018
      Hi I just sent it after we had 2 or 3 songs cut out mid song then music start with the next song.
      Diagnostics Confirmation number: 1518071375
      Jeff S
      Jeff S
      Retired Sonos Staff
      April 26, 2018
      Hi I just sent it after we had 2 or 3 songs cut out mid song then music start with the next song.
      Diagnostics Confirmation number: 1518071375

      Thanks for sending in the report. It came through with some formatting errors, making it hard to read. I do see that your speakers are showing some wireless communication errors. If you have a Sonos unit wired into your network with an ethernet cable, please try changing the wireless channel on your Sonos system to help reduce wireless interference.

      If your Sonos system connects to your home wireless network, you can try changing the wireless channel on your router instead. We usually recommend using channels 1, 6 or 11 as these do not overlap.

      It may also help to take a look around and in between your Sonos speakers. See if there are any third party wireless electronics nearby which could be causing interference. Common sources of interference include cordless phones, wireless cameras, wireless baby monitors, and wireless printers. Try moving any similar device away from your Sonos speakers and see if things improve.

      If the above steps do not help, please send along a new diagnostic report and reply here with the number.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      newsea
      Lyricist I
      April 28, 2018
      Diagnostics 1359762563

      Just started having the issue about 2 days ago. Tried resetting router, uninstalling and reinstalling app. Was going to try to deauthorize Spotify on sonos app, but there’s a glitch and the window pops up and immediately closes again.
      newsea
      Lyricist I
      April 28, 2018
      PS this only affects Spotify. Apple Music works just fine.
        PoullAuthor
        Contributor I
        May 3, 2018
        I have submitted a report with id 1801998003 after the speaker named Bathroom had cut out and refused to play for a while.
        Keith N
        Keith N
        Sonos Staff
        May 8, 2018
        Hello there, newsea. Thanks for posting and welcome to the Community. I was able to get a closer look at your diagnostic report and noticed that most of the system is having a hard time maintaining a steady connection to the network. While this may not be a problem for some music services, I know Spotify to be reliant on a strong and solid connection. That being said, if you plug any one of your Sonos devices into the router using an Ethernet cable, do the issues persist? Let us know the results.

        Hey, Poull! Based on the diagnostic results, it seems that you have Sonos set up wirelessly on a network that uses wireless extenders. This causes a number of problems when routing music data along to Sonos. Could you tell us a little more about your local network? How is it laid out? Do you have any network switches or access points? What is the model of the Sagemcom router you are using?
        Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
        PoullAuthor
        Contributor I
        May 12, 2018
        The model of the modem is FAST3890_D0. Besides the modem only serves as a switch, DHCP server and have wifi disabled. I have a Unifi access point wired to handle the wireless signal which is what you might have thought was an extender. The modem is somewhat new but the access point i have used for years with sonos without problems.
        Keith N
        Keith N
        Sonos Staff
        May 14, 2018
        Poull: Understood. As a test, please unplug all Sonos devices from power and plug a Play:1 into the FAST3890_D0 by Ethernet. Does Spotify skip or stop? We are plugging into the FAST3890 is that this is what is giving DHCP to the rest of the network and gives us the most direct connection to the Internet and Spotify.

        Thanks!
        Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
        Show more replies
        Terms & ConditionsAccessibility statement