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conor
Enthusiast I
Jul 6, 2023 3:31 PM UTC
Answered

Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 29, 2023 9:26 AM UTC

    Hi @conor et al

    We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    User876930
    Lyricist II
    Jul 17, 2023 2:21 PM UTC

    Have the same problem in Sweden. Have re-installed ”everything” but problem persist. Spotify search for everything except artist works. 

    Reinstalling isn’t going to help this, its a problem with the Spotify SMAPI service.

    @controlav , apologies if this has already been covered, but can you explain how it’s a Spotify issue? It’s not a problem for me within Spotify, only when trying to search Artists in Spotify within the Sonos app. Thank you in advance for your explanation for a non-tech-savvy user! 

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    jgatie
    jgatie
    Jul 17, 2023 2:45 PM UTC

    @controlav , apologies if this has already been covered, but can you explain how it’s a Spotify issue? It’s not a problem for me within Spotify, only when trying to search Artists in Spotify within the Sonos app. Thank you in advance for your explanation for a non-tech-savvy user! 

     

    Each service is responsible for their own implementation using the Sonos API (SMAPI).  Regardless of what  is or is not working in the Spotify app, Spotify is in control of all content shown, and how it is shown, inside the Sonos app. 

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      Patchwork
      Lyricist I
      Jul 17, 2023 5:49 PM UTC

      Asked a person in IT who got it to work again by putting a quotation mark, followed by the search name and then another quotation mark eg “Coldplay”. Until they fix it, it has to have the double quote marks “ ... “ either side of the search word.

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        Iambash
        Contributor I
        Jul 17, 2023 5:57 PM UTC

        Sonos tech support says this is a Spotify issue. I’ve been messaging them through facebook on the page SpotifyCares. Please go on and message them about this issue. Maybe we can get it resolved quicker if everyone contacts them. Thanks!

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          Iamryancrane
          Lyricist III
          Jul 17, 2023 6:55 PM UTC

          Are we sure this is a Spotify issue? I posted a screenshot of the mobile app a few posts back and the new search didn’t return results for Apple Music or Sonos Radio either (red exclamation marks on those services as well). 

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            Iambash
            Contributor I
            Jul 17, 2023 7:29 PM UTC

            Are we sure this is a Spotify issue? I posted a screenshot of the mobile app a few posts back and the new search didn’t return results for Apple Music or Sonos Radio either (red exclamation marks on those services as well). 

            That’s what Sonos IT support said

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            Iambash
            Contributor I
            Jul 17, 2023 7:30 PM UTC

            Asked a person in IT who got it to work again by putting a quotation mark, followed by the search name and then another quotation mark eg “Coldplay”. Until they fix it, it has to have the double quote marks “ ... “ either side of the search word.

            Thanks, tried that and it won’t work for me.

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            Airgetlam
            Airgetlam
            Jul 18, 2023 5:13 AM UTC

            Yes, we are sure that is is a Spotify issue. If you read through the the Sonos partners page, you’ll find that all Sonos does is send what you have typed, and merely displays the content they get back from the Spotify server, without any modification. 

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            Bruce
            Corry P
            Corry P
            Sonos Staff
            Jul 18, 2023 8:19 AM UTC

            Hi All,

            There have been some changes made, but as we are unable to reproduce this issue, we need your help in understanding if these steps have fixed the problem or not. Could a couple of people please reboot your speakers/players, test searching for Artists on Spotify once more and let me know if they still have problems doing so? Thank you.

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            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            Kevmurph
            Lyricist I
            Jul 18, 2023 8:26 AM UTC

            Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

            I’ve reset the speakers and restarted the apps.

            Having the same issue for the past three days. Sonos any suggestions? 

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