Spotify artist search not working

Typing artist name with double quotation marks works for me, too. Thanks @Bejanss! 

Still, am I the only one who is flabbergasted that SONOS doesn’t seem to undertake any action to fix this with Spotify, or provide any communication to their users? Regardless whether this may be a Spotify issue, it creates a bad user experience with the SONOS app and a lot of customer aggravation.

Spotify is by far the most important music provider to the platform. Yet, SONOS doesn’t seem to care whether or not you can play music over their system and their IT support tells people essentially “not our problem, sort it out with Spotify yourself” (based on some of the input above) 😕

If there’s a problem with the Google Maps connection in a car’s navigation system (due to Google, not the car manufacturer), I assure you the car manufacturer makes it a top priority to get in touch with Google and informs their customers they’re working on it - with apologies. No way they would say, “Why don’t you sort it out with Google yourself?”

I think the issue is Sonos have not been able to reproduce the issue - and admittedly I’m not suffering with the problem either, as the artist search seems to be working okay here (I’m in the UK) and it’s not Sonos suggesting you contact Spotify, it’s other users here that are suggesting that. It appears it is a Spotify issue with just some accounts, or some regional areas, affected perhaps? - either way it makes sense for their own customers to report the matter direct to them. If nothing else it may make them prioritise the matter. It does seem to the case that only some customers are experiencing this issue.

In fact, another Spotify issue has reared its head recently with some customers seeing the Sonos categories in a foreign language and I have seen that issue myself and reported it both here and direct to Spotify and that matter has been escalated by Spotify customer support. So I do suggest that people contact Spotify customer services too, if they are experiencing problems, as it is ‘likely’ down to their engineers to fix this.

Maybe the Sonos engineers should look at the problem from a different angle. Many countries, like Sweden, have another character set (including keyboard) typically securing letters like å,ä and ö. English speaking has a ”standard” character set

Sonos publish an API for the MSP’s to link their services into the Sonos Apps - if it was an issue with character sets on their side I would think all the other music services would be having the same issue too with the Artist search - so it’s ‘more likely’ something on the Spotify service side of things.

So, in short: We see this issue only with the “old” search? In the desktop app for MacOS, for example, there is only the old search, so it doesn’t work.

I managed to get some results with the “” trick.

I rebooted my speakers and it didn’t help. Using the MacOS Desktop app, version 15.5. All speakers on 15.5 (build 73042060)

Same problem. For several weeks Spotify does not appear in the search dialog

Having the same issue - within the desktop app, in a Spotify search the “Artists” tab does not work, all the other tabs work and produce results Albums/Songs/Playlists.

All I get when searching within the ‘Artists’ tab is:

“Search returned no results for ‘Madonna’ in Artists. Please try a different category or a new search term.”

Switching from the old search to new search (on the Android app) resolved this issue for me.

I have the same problem here in Canada for a couple of weeks. No search by artist possible on Spotify.

Frustrating. Sonos please advise