Spotify artist search not working

288 replies
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Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

A

Alain Paquet

Lyricist I

Just tried the double quotation marks “artist” and it does work. Annoying

Corry P

Sonos Staff

Hi @shadester

I rebooted my speakers and it didn’t help. Using the MacOS Desktop app, version 15.5. All speakers on 15.5 (build 73042060)

Thank you! I’ll feed this info back to the engineers.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

H

hazeyjane

Lyricist I

Any artist with a non-alphanumeric character eg Wham!, AC/DC, Hi-Tension work fine. Everyone else, no go. Seems like a bug in Sonos app…?

Airgetlam

If it were a bug in the Sonos app, wouldn’t it be affecting all streamers, and not just Spotify? Since all streaming music companies in the Sonos ecosystem use the same software API?

Bruce

kettle

Avid Contributor I

I have this issue.

Searching on Sonos (Windows and android) for Spotify does yield any results when specifying artist, although it still works ok with albums, songs and playlists.

I’ve tried rebooting all speakers, my router and reauthorising spoitfy within my sonos app….it’s broken.

Corry P

Sonos Staff

Hi All,

My colleague has expressed some interest in getting some diagnostics from anyone affected by this issue who has rebooted all their speakers since my last post here (when some changes had just been made). It’s been reported that the changes did not help, so some new diagnostics taken after that point would be very helpful to us in trying to ascertain what the problem is.

So, could anyone who would like to assist please submit a support diagnostic and reply here with the number given? As long as you have rebooted all your speakers since yesterday.

Thank you for your help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein