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conor
Enthusiast I
July 6, 2023
Answered

Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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    Corry P
    Corry PAnswer
    Sonos Staff
    August 29, 2023

    Hi @conor et al

    We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    288 replies

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    Stuart_29
    Contributor I
    July 17, 2023

    New Search not working in Canada. Classic Search works.

    Sneddon.g
    Lyricist I
    July 17, 2023

    Sonos 2 Spotify interface is suddenly broken. 
    Have followed all the instructions including deleting and restoring both platforms. 

    As per the previous discussions the Artist search function is not working at all. 
    I also see in previous discussions that Sonos has been unable to replicate the issue.
    Regardless this is a really issue that needs to be addressed and resolved. 
     

    pjm147
    Lyricist I
    July 17, 2023

    Same issue here in Finland. S1 with 3 Play3 devices. Sonos app used on Andoird devices (2 phones and 2 tables). Started yesterday after updating one of the Play3 devices which hasn't been used for a long time.

    I also noticed that the Spotify home page has been changed on Sonos app. Before all the headlines were in Finnish, now there are many different languages used. Eg. "Good afternoon", "Reecoutez vos anciens favoris", "Entdecke mehr von Metallica", "Kivaa maanantaita!". Only the last one is in Finnish and two of them I have no idea what languages they are.

    Now my Sonos system is pretty much unusable and if this is not fixed then I think that there is no other option than to replace Sonos with other system. 

    Boris301
    Lyricist I
    July 17, 2023

    Seems to be related to special characters. Can only return artists that have special characters in their name, only when there are no spaces, i.e:

     

    AC/DC

    A-Ha

    P!nk

    M.I.A

    K$sha

     

    But not:

     

    Wu-Tang Clan

    Jean-Michel Jarre

    Dr. Dre

    Panic! At the Disco

    A$AP Rocky

     

    You also need to search the full name, i.e. AC/D returns nothing, but AC/DC returns the result.

    very interesting indeed, I tried AC/DC and it does return a result but other searches like Phil Collins or Tesla etc are also full name searches but nope !!!

     

      Bejanss
      Lyricist II
      July 17, 2023

      Have the same problem in Sweden. Have re-installed ”everything” but problem persist. Spotify search for everything except artist works. 

      M-Jeezy
      Lyricist II
      July 17, 2023

      Seems to be related to special characters. Can only return artists that have special characters in their name, only when there are no spaces, i.e:

       

      AC/DC

      A-Ha

      P!nk

      M.I.A

      K$sha

       

      But not:

       

      Wu-Tang Clan

      Jean-Michel Jarre

      Dr. Dre

      Panic! At the Disco

      A$AP Rocky

       

      You also need to search the full name, i.e. AC/D returns nothing, but AC/DC returns the result.

      very interesting indeed, I tried AC/DC and it does return a result but other searches like Phil Collins or Tesla etc are also full name searches but nope !!!

       

      The search seems to only work with these three conditions (though there may be more symptoms I'm missing):

       

      - There is a special character in the artist name (/.$!)

      - There is no white space in the artist name, i.e K$sha will work but A$AP Rocky won't

      -You search the full name, i.e K$sha not K$sh

       

      So Phil Collins doesn't have a special character and there's also white space.

        Bejanss
        Lyricist II
        July 17, 2023

        If I search for ”<artist name>” and spell the artist name correct it seems to work. Like ”Elton John”, but extremely annoying

          M-Jeezy
          Lyricist II
          July 17, 2023

          If I search for ”<artist name>” and spell the artist name correct it seems to work. Like ”Elton John”, but extremely annoying

          Interesting. Different symptoms to me then; nothing returned for (correctly spelt and capitalised) Elton John on my app.

          Boris301
          Lyricist I
          July 17, 2023

          If I search for ”<artist name>” and spell the artist name correct it seems to work. Like ”Elton John”, but extremely annoying

          really strange “Tesla” worked indeed 

          controlav
          controlav
          Lead Maestro
          July 17, 2023

          Have the same problem in Sweden. Have re-installed ”everything” but problem persist. Spotify search for everything except artist works. 

          Reinstalling isn’t going to help this, its a problem with the Spotify SMAPI service.

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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