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conor
Enthusiast I
July 6, 2023
Answered

Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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    Corry P
    Corry PAnswer
    Sonos Staff
    August 29, 2023

    Hi @conor et al

    We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Raffael
    Lyricist II
    July 13, 2023

    This has been an ongoing for me since last Thursday.  I have tried everything including uninstalling and reinstalling the Sonos app as well as the Spotify app.  I’ve rebooted my Sonos 5 and my wifi multiple times.  My Spotify, on its own, works fine.  I can do an artist search and have not experienced any issues.  The Sonos app on my iPhone is experiencing the exact problem.  A couple of days ago I spoke to a Sonos rep who confirmed that there was definitely a problem with Spotify on Sonos and she had no idea when it would be resolved.  Endless frustrations…..

    mzuurhout
    Lyricist I
    July 13, 2023

    I also have the same problem in that the Sonos Desktop app is not returning search results from Spotify under Artists. It works on my iPhone though. I've just updated Sonos Desktop app to version 15.5, but it still doesn't work.

    Philip_5
    Lyricist III
    July 13, 2023

    Same here. No artist search results for Spotify. Searching for tracks, albums or playlists works, as does artist search for Soundcloud. Sweden. Android S1 app and older Sonos system.

      StuartM
      Enthusiast I
      July 13, 2023

      Same issue here, very frustrating. 

      It works on ios but not on Android. I've removed the Spotify service and re added it with no change. I've uninstalled then reinstalled the s1 app, again with no change.
      Any help/suggestion is much appreciated.

        JNF
        Lyricist I
        July 13, 2023

        Just for some added input to help with bug tracking- I have the same issue with Spotify search on the S1 app on iOS.


        We have a family Spotify account and search works OK if I choose one of the Spotify family accounts other than the main account.

         

        Removing the main Spotify account from the app and adding again does not fix the issue.

        dtmemory
        Lyricist I
        July 13, 2023

        Count me in…

        Currently having to search for songs by an artist and then go to “Info & Options” > “Artist Info” > “Browse the Artist” to  be able to pull up what should show in a simple “Artist” search.

        fondue3
        Lyricist I
        July 13, 2023

        Also having the same issue, seen on Android S1 and Windows S1 controllers - can search by anything other than artist. FWIW, system is a mix of Play 3, Play 5 and Beam.

        shadester
        Lyricist III
        July 13, 2023

        I get results with AC/DC and A-ha. Nothing else. Using an S2 system with Mac desktop app. Same on the iOS app with old search.

        Raffael
        Lyricist II
        July 13, 2023

        I went through the entire alphabet, just typing in a single letter.  I got results using the singular letters A C G J K N P Q R S W Z.  The results shown are the single letter followed by an asterisk eg. A* or C* etc.  When selecting the list the result is 1 or 2 random artists and songs that don’t even correspond to the letter used in my search.  

          Sungamsem
          Lyricist I
          July 13, 2023

          Same problem here. Spotify does not return any results for artist but does work for playlists.

          In Sweden, S1 app on Android, Spotify family account with dedicated user for Sonos. 

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