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conor
Enthusiast I
July 6, 2023
Answered

Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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    Corry P
    Corry PAnswer
    Sonos Staff
    August 29, 2023

    Hi @conor et al

    We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    shadester
    Lyricist III
    July 10, 2023

    Same here.

    Tschroeder66
    Lyricist I
    July 11, 2023

    I have had the same problem for 3 days now.  I can still get the music I want but it's easier to just search by artist.

      john_chi
      Lyricist I
      July 11, 2023

      Same issue here. The search function works for my account profile in the Sonos app but wife’s does not. I’ve deleted the app and re-added it. Re-authorized her account in the Sonos app. No luck.

        Sigbj0rn
        Lyricist III
        July 12, 2023

        Same issue. Sonos not giving spotify results in classic mode for artists. Works for songs though… 

          Shammo
          Lyricist II
          July 12, 2023

          I have the same problem in that Sonos is not returning search results from Spotify under Artists. This has just started in the last couple of days.

            controlav
            controlav
            Lead Maestro
            July 12, 2023

            @Corry P clearly this problem is affecting a bunch of users, please could you take another look at this.

            Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
              Corry P
              Corry P
              Sonos Staff
              July 12, 2023

              Hi @controlav 

              Although we have still been unable to reproduce this issue in our own testing, there is a growing number of related cases. Several people, including myself, brought the issue up in a meeting this morning - please be assured that it’s not being ignored.

              Of course, had no-one got in touch, there would be no cases, so thank you to everyone who did get in touch, and I encourage anyone who is affected and hasn’t already been in touch to do so.

              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                Shammo
                Lyricist II
                July 12, 2023

                Thanks for your prompt response.

                I would like to add that the problem only seems to be with Spotify. Amazon Music is working perfectly.

                  David_F
                  Lyricist III
                  July 12, 2023

                  Thanks for your response!

                  For your replication attempts: this occurs for us on a S1 system, located in Germany, everything updated, with Spotify (single user premium account). Artist search fails on Android and Iphone devices as well as on desktop app in Windows 11. Interestingly, I’m getting not a single hit (artist, album etc) when searching amazon on desktop app on Windows 11, while I get normal search results on Iphone when doing the same search (“beatles”, “christmas”.) This started 5 days ago.

                    Rob Hendriks
                    July 13, 2023

                    Same here but when I search for ‘AC/DC’ it showed some results, not for anything else, strange….

                    Same issue on my android phone.

                    Spotify on its own works fine though. 

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