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conor
Enthusiast I
Jul 6, 2023 3:31 PM UTC
Answered

Spotify artist search not working

Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 29, 2023 9:26 AM UTC

    Hi @conor et al

    We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    justinbc23
    Lyricist II
    Jul 8, 2023 7:07 PM UTC

    Still having the same issue. Sonos S1. No artist results in spotify for any search. 

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      Airgetlam
      Airgetlam
      Jul 8, 2023 11:53 PM UTC

      What did Spotify say, when you contacted them?

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      Bruce
      JohninWoodford
      Contributor I
      Jul 9, 2023 11:37 AM UTC

      I am using Sonos S2 - on both  an Android device and a Mac Pro.

      The Artist search in Spotify does not work on either.

      I have reinstalled Sonos and Spotify on my Mac. and reauthorised Spotify,,,no joy,

      Diagnostic sent to Sonos. No Joy.

      Please help!

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        controlav
        controlav
        Lead Maestro
        Jul 9, 2023 1:57 PM UTC

        I am using Sonos S2 - on both  an Android device and a Mac Pro.

        The Artist search in Spotify does not work on either.

        I have reinstalled Sonos and Spotify on my Mac. and reauthorised Spotify,,,no joy,

        Diagnostic sent to Sonos. No Joy.

        Please help!

        Switch to New Search (on Android), that seems better for many.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          Michael Fox
          Lyricist I
          Jul 9, 2023 4:18 PM UTC

          Search by artists is not working on my Sonos computer app, but does work on my iPhone app.

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          Cjk929
          Lyricist I
          Jul 10, 2023 1:45 AM UTC

          I’m also having this problem.  Can’t search Spotify artists within Sonos.  The artist search works fine within Spotify.  Please fix.

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            David_F
            Lyricist III
            Jul 10, 2023 11:18 AM UTC

            Same error, S1 system in Germany, spend 1.5 hours with customer service today.

            Resetting router, app, speakers, system etc- nothing helped. artist search is not possible.

             

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              David_F
              Lyricist III
              Jul 10, 2023 11:22 AM UTC

              Did a test with cutsomer service, seems to be an issue with old versus new search - old search on S1 does not work:  artist search is not possible.

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              Lindsay_G
              Lyricist I
              Jul 10, 2023 12:55 PM UTC

              I have a Spotify Duo account and Sonos 1, and the search across artist, songs, album, etc. worked on the primary user. However, when I switched yesterday to the secondary user the search gives Spotify results on everything except artists. 

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              Jo_11
              Lyricist I
              Jul 10, 2023 1:25 PM UTC

              Same here.

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