Enthusiast I

Answered

Spotify artist search not working

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Desktop and Android app have started telling me "spotify returned no results for _____ in artists. Please try a different category or a new search term" this morning. Has replicated on multiple devices. Only happens for Spotify and only in "artists", albums and playlist search still works. Any idea if I changed a setting or if something is wrong on their end?

I’ve reset the speakers and restarted the apps.

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Corry PAnswer

Sonos Staff

Hi @conor et al

We believe this issue has, again, been resolved and we can no longer reproduce it in our own testing. If you do continue to see this issue, however, please get in touch with our technical support team to report as much. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

Jon_Bidwell

Lyricist I

I have this issue as well. No settings have been changed. Sonos - please advise.

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U

User941877

Contributor I

Yep, me too - exactly the same symptoms, started this morning.

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Damian

controlav

Lead Maestro

Yeah Spotify Search for Artists is broken, even “taylor swift” doesn’t work. (Using Classic Search, New Search seems ok).

However, on the S1 app it works fine (Desktop anyway).

My Windows app is also affected, so this is a Spotify problem to solve. Again.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Corry P

Sonos Staff

Hi @conor

Thanks for reporting! We have been unable to reproduce this issue, but have only tested from within Europe which could easily be a factor.

If removing your Spotify account from Sonos and adding it back again does not help, I recommend you get in touch with our technical support team who, if unable to fix it, will at least be able to flag it for investigation after going through some basic troubleshooting steps.

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

controlav

Lead Maestro

Mmm, seems better now? Can’t get it to fail in any app for any artist.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

conorAuthor

Enthusiast I

Hi @conor

Thanks for reporting! We have been unable to reproduce this issue, but have only tested from within Europe which could easily be a factor.

If removing your Spotify account from Sonos and adding it back again does not help, I recommend you get in touch with our technical support team who, if unable to fix it, will at least be able to flag it for investigation after going through some basic troubleshooting steps.

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.

I removed and re-added spotify from my system, but this error persists.

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