Sonos System can‘t be found by new app

same issue. “Unable to load content”. Reauthorized the system 4 times, same issue. The updated app does not work! When will we have an update to remedy the failed app update? ios iphone app.

Det är samma skit här,kan inte ansluta någon av 6 högtalare när jag hade uppdaterat appen,  det är alltid väldigt komplicerar att installera om när en sådan händer, vet inte när får jag igång de igen. Sonos behöver förbättrar sig framöver.

Glad to see I’m not the only one having an issue with this, I’ve completely lost my system since my app updated yesterday. Occasionally my Arc will appear on the app after a few minutes wait, but it disappears again a minute later. Alternatively, the second I try to add any of the other speakers, the app kills the system again:

I’ve tried updating the Arc and Sub to the new firmware in the hopes it would work better with the new app, but, well...

This just happened to me last night, on hold for 75 minutes and then going round in circles with an operator for 1 hour and 15 before I gave up. They had me resetting my arc 5 separate times, it was very frustrating considering I know there is no issue with my WiFi and it’s the Sonos app causing the issues. I can’t connect anything to my phone or tv now, it all happened 2 days ago when I tried connecting 2 new era 100’s to my arc set up, and it made me try and update the app. What a HUGE mistake it was buying more Sonos I wish I had knew. The operator told me the way to fix it would be hard wire my arc to WiFi and set it up from there but this would be a permanent fix for some weeks or months, which makes no sense. So I decided to give up as I realised they have no idea what’s going on and are just wasting time. I’m very unhappy that I have just bought 2 new speakers for it to make me not even use my original speaker at all, wtf? 

Just re-read this - meant to write my dislike of Sonos has been steadily INcreasing, not decreasing, although I'm sure everyone understood based on the rest of the post. I also feel somewhat fortunate, in that my problems seem minor compared to the other ones described. Hard to believe a modern company whose selling point is convenience has completely removed that from the equation. For a long time, I've felt like I have been stuck with expensive, unreliable junk.

It seems i’m not alone, my Sonos frustration has finally become too much. The updated new app is not recognising my expensive system of a Sound Bar, 4Play 1’s, Play 2 and a Play 5!

I need reliability with my radio/music system.

With no worthwhile feedback from Sonos and I will now start looking for an alternative system!!

Hi all - I am suffering the same, updated my iPhone App and lost everything, wife hasn’t updated and still ok - no matter what I have done (resets, reboots, re-installed App’s etc etc etc etc) I just can’t get my stem recognised and registered - AND no way on contacting Sonos, tried to call within the opening hours stated, closed, tried message on live chat, and after going through “Bot”, no live agents available - like everyone else, had a fantastic system for c10 years that I have spent ££££’s on, and it’s just collecting dust - UNBELIEVABLE !

If anyone get’s anywhere / finds a solution, … please PLEASE share ?

Hi Smithchops.  I found a bit of a work around.  If you get the Amazon Alexa App [on mobile or tablet] you can link to the speakers.  Must add the Sonos Skill to the AA App. Then it will walk you thru linking the speakers.  You can verbally control speakers. Better than nothing for now until Sonos fix.

Same issue here.  Automatic update bricked my system to the point I can’t even delete and add it back to get it to show up reliably.  The app won’t even start on my iPhone and the iPad is very buggy.  I really hate that Sonos could break my stereo like this.

SONOS you need to sort this. It’s the crappest app you’ve released thus far. I, as indeed others in this forum, have invested significantly in your hardware as loyal customers believing in the brand. We all know this app was not ready for release and how it passed your development QA is beyond me! Sounds like someone needs to get fired. Get it fixed and quick.