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me_vs_weights
Contributor I
May 11, 2024 5:26 PM UTC
Answered

Sonos System can‘t be found by new app

Hi and PLEASE HELP

Since I updated my Sonos app I‘m not able to connect to my Sonos System.

 

My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

 

so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

 

Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

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    DaandeWildtAnswer
    Lyricist I
    May 11, 2024 5:59 PM UTC

    I have the same issue: updating the Sonos App today on my iPhone did not recognize the system anymore. The Sonos S2 App on my iPad still recognizes my Sonos system. Sonos support help!

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    Skeezo
    Lyricist I
    May 17, 2024 4:05 PM UTC

    Updated the app on my IPhone 14 Pro and everything has gone. 
     

    App on my MacBook is working fine. This was always my biggest fear with a service like Sonos. They’d screw up and refute to admit that there is a problem. Right now I have an entire home system I can do nothing with from my phone. 

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      Jordankennedy001
      Trending Lyricist I
      May 17, 2024 4:14 PM UTC

      My whole system is useless as I’ve only ever used it on my phone, so nothing works. Tried everything I’ve seen in comments from borrowing an android to getting an Amazon Alexa speaker to try and connect my speakers. Also a 207 minute phone call with Sonos and I’m nowhere. The app is to blame and needs sorted asap

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        John557
        Lyricist I
        May 17, 2024 7:31 PM UTC

        The same happened to me!! The new app can find my era 300 as surround speakers and to help I can find the sub ... The speakers they seem to work but the app can't find them a complete disgrace for a company like Sonos, why they don't test the app beforehand frustrating looks like the company needs a good cleaning starting at the management level.

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          Rhbmcse
          Trending Lyricist I
          May 17, 2024 7:44 PM UTC

          Same here.  Galaxy Note 10+, 5 x sonos speakers.  System not found.  All fine before the upgrade and I'm a network engineer for a living so not a prob at my end.  I won't be resetting or trying to re-add anything  as I know everything is fine my end.  This is 100% this new app.    If I rolled out a change like this via change control it would be considered a FAILED CHANGE and the CAB board would insist that I back out the change and invoke my back out plan.  So, come on change control.  This is a FAILED CHANGE.  You broke thousands of customers systems.  INVOKE THE BACK OUT PLAN AND ROLL BACK TO THE PREVIOUS VERSION.  It isn't difficult and it must have been part of the change control procedure.  BACK OUT!!! 

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            Jordankennedy001
            Trending Lyricist I
            May 17, 2024 8:30 PM UTC

            Same here.  Galaxy Note 10+, 5 x sonos speakers.  System not found.  All fine before the upgrade and I'm a network engineer for a living so not a prob at my end.  I won't be resetting or trying to re-add anything  as I know everything is fine my end.  This is 100% this new app.    If I rolled out a change like this via change control it would be considered a FAILED CHANGE and the CAB board would insist that I back out the change and invoke my back out plan.  So, come on change control.  This is a FAILED CHANGE.  You broke thousands of customers systems.  INVOKE THE BACK OUT PLAN AND ROLL BACK TO THE PREVIOUS VERSION.  It isn't difficult and it must have been part of the change control procedure.  BACK OUT!!! 

            👏

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              jermtymo
              Lyricist II
              May 17, 2024 9:02 PM UTC

              I can’t play anything anymore because I cannot connect to my system. It says no connected products when I’ve got 20 in the house. Anyone have a work around? Worst update I believe anyone has ever done. 

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                Howeser
                Lyricist I
                May 17, 2024 9:59 PM UTC

                The only way I can use my Sonos Roam is connecting to Bluetooth on my iPhone 

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                  TeoTGB
                  Lyricist I
                  May 18, 2024 1:31 PM UTC

                  Same here. Got a Play:1 and it said that I needed to update the app. I didn’t know what was bound to happen… I updated the app being excited to see what they changed or added and then… nothing worked! Luckily I can still play music from Spotify by mirroring to the speaker, but my system is not found at all in the app…

                  Sonos, please fix.

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                    cjsavino
                    Lyricist II
                    May 18, 2024 1:39 PM UTC

                    The only way I can use my Sonos Roam is connecting to Bluetooth on my iPhone 

                    Same here.  Cannot connect to my beam. The roam only works in Bluetooth mode.  Shocking how bad this software is and the support team is willing to point the finger at the users, when they full well know it is their app.

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                      sisaacks
                      Lyricist I
                      May 19, 2024 1:53 AM UTC

                      I have the same issue, the app does not see my system. However I can on my laptop, log into the sonos web site and click “System” and like magic the system shows up on the website.  Go back to the iphone app...doesn’t see a friggin thing.  For as much as these things cost…..this seems like a big flub...and there should be more information out there.  Im a software engineer…..should be a simpler process

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