Sonos System can‘t be found by new app

Completely the same issue. iPhone that I updated can’t see the system. iPad which wasn’t updated can see the system. Need to sort this out Sonos

The number of posters on this issue are not a true representation of the real numbers of those affected. It had to be hundreds of thousands. 

Can't use anything in my home sonos system. 

A real response from sonos is needed. 

With a response it may stop all of their customers from fruitlessly wasting hours trying to sort there systems out with absolutely no success. 

If its late June for whatever reason then tell us so. 

Same issue here. The system reliability has been steadily decreasing, and I am super unhappy. I updated the app today because my previous app version kept “losing” my system too. The new app sometimes finds some of my speakers (seemingly randomly) and I can now only group 3 or fewer, if the app can find them in the first place … and grouped or not grouped, found or not found, only one speaker puts out content now. The volume and level controls also aren’t working. I also work in the high tech industry so support “advice” is just ridiculonk. Super lame and a huge waste of money. At this point, especially given no response from Sonos, I’m thinking we should be exercising consumer power and buying elsewhere. Any recommendations?

Perhaps a message should be sent to the California Department of Consumer Affairs? We have all already invested significantly and walking away does not make sense. 

I have the same problem with my move, initially it found it but wouldn’t play, so I tried a factory reset and now it won’t register it to the system.  It is almost as though it can’t join the Wi-Fi net work, I have rebooted the router and nothing has changed.  
 

I was having the connection problems and, based on comments in this thread, tried  powering down my Boost. Now it seems to be working.

I have the exact same issue... My partner still had the old version of the app and could control the system, meanwhile it shows the system as not found in the new app on my phone…

I tried resetting one of the speakers, which was successful after some tinkering, but it doesn't show up in the app anymore. As an aside: the process of adding a speaker to the system has gotten more and more ridiculous over the years... From simply adding to having a PIN chimed and now also pressing buttons? Come on...

When I go to "About my system" in settings of the app, it shows all my products in the network (their IP, FW- & HW-version and serial numbers) im text form, but none of them are available for playback…

In the meantime, my partner updated their app as well, and we have no control over the system anymore as we still have Play:1s and 3s, so no Bluetooth…

This is just really pathetic from Sonos at this point and I'm seriously considering throwing all Sonos products away and switching to a better, more reliable system. We've had Sonos speakers for around 10 years now, and were mostly happy. I was even thinking of upgrading my system a bit. Needless to say, we won't be doing that...

I’m still completely unable to use the app or connect any of my speakers. And nothing from Sonos, no statement or anything. WTF is happening

UPDATE!!!

I just installed the App update Sonos pushed today… PROBLEM SOLVED. All my speakers are back in the game and visible in the new app… + they are able to play music..😅 unbelievable!!!

The update in the last day fixed it for me as well! About damned time!