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me_vs_weights
Contributor I
May 11, 2024 5:26 PM UTC
Answered

Sonos System can‘t be found by new app

Hi and PLEASE HELP

Since I updated my Sonos app I‘m not able to connect to my Sonos System.

 

My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

 

so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

 

Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

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    DaandeWildtAnswer
    Lyricist I
    May 11, 2024 5:59 PM UTC

    I have the same issue: updating the Sonos App today on my iPhone did not recognize the system anymore. The Sonos S2 App on my iPad still recognizes my Sonos system. Sonos support help!

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    RustyBee
    Lyricist I
    May 21, 2024 7:07 PM UTC

    Same and disgraceful. Updated the app and none of my four sonos products work. Just sized my media wall pocket for the arc too but that may change. 
    come back bose all is forgiven. 

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      Marco93
      Lyricist II
      May 21, 2024 10:05 PM UTC

      I join all those who are not working despite having installed the new version 80.01.11 released 1 hour ago.
      Currently three products are detected in one room (Beam and 2x One SL as surrounds) while the other three (Arc and the 2x Ones of surrounds) in the other room are not detected.

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        Rajworth2204
        Contributor II
        May 21, 2024 10:16 PM UTC

        Hi and PLEASE HELP

        Since I updated my Sonos app I‘m not able to connect to my Sonos System.

         

        My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

         

        so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

         

        Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

        At long last, the new app has found my network and products. Required deleting the last app version and downloading the new one. Hope everyone else finds a fix soon. 

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          Marco93
          Lyricist II
          May 21, 2024 10:19 PM UTC

          Hi and PLEASE HELP

          Since I updated my Sonos app I‘m not able to connect to my Sonos System.

           

          My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

           

          so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

           

          Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

          At long last, the new app has found my network and products. Required deleting the last app version and downloading the new one. Hope everyone else finds a fix soon. 

          I have already done this but nothing has changed.

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            Jordankennedy001
            Trending Lyricist I
            May 22, 2024 6:17 AM UTC

            Nothing has changed for me either. All that is new is there’s now an option to connect to headphones

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              rvia100
              Avid Contributor I
              May 22, 2024 11:51 AM UTC

              My issue seems to be my sub gen 3.  Maybe try unplugging your sub and see how the system responds.

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                Geeeeh
                Lyricist III
                May 22, 2024 1:32 PM UTC

                So it appears that the fault lies in the App update.

                i sent an email to the CEO Patrick outlining the problems I have encountered with continually needing to reconnect the system. I started using Airplay to work around these issues. I have 2 speakers, a One and a Move.. And now, only the Move will Airplay. 
                In the letter from Support, not the CEO Patrick, they suggested I make sure all the speakers are updated. The funny thing is You cannot update unless the system is connected and the system won’t connect so what is that all about? When logging out of the app and logging back in it will say update the app and then I get caught in a loop between the app and the account never ever getting to the point where anything works.

                This is so very frustrating and unacceptable. I have owned Sonos products for almost a decade and at one time I had 2 Ones, a Three, and a Five, plus the One and the Move I currently own. But now I am looking at other WiFi Bluetooth speakers as I am ready to ditch Sonos.

                It would seem there is a simple solution: roll back the App to a prior build. The current version is crap.

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                  Jimxkelly
                  Lyricist I
                  May 26, 2024 2:19 AM UTC

                  I have the same problem, I spent lot of money on my Sonos system and everything was working great until this new app came out. I did not want this app. I want the old app back.

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                    Geeeeh
                    Lyricist III
                    May 26, 2024 3:06 AM UTC

                     

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                      Geeeeh
                      Lyricist III
                      May 26, 2024 3:06 AM UTC

                      Really is a bore…

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