Sonos System can‘t be found by new app

Same issue with update today 🤬

after updating the App everything went wrong.

Boost unable to register to the account.

Restored all the devices to factory setup. Now, I’ve lost all the devices from the app. I can’t find anything anymore...a total mess...

There is evidence in this chat being moderated the issue is being “heard”. However, the absence of a clear response from Sonos is concerning. 
 

My Boost, Play Base, One (pair as surrounds), and Three all work: Spotify app playback, home theatre system connected to the TV. 
 

The new app does not work, does not recognise or find the current system. When I attempt to roll back to Sonos S1 app compatible with these devices) the app forces me to S2, the new app that cannot find my devices. 
 

An update to the app late June is not acceptable. Information from Sonos will be appreciated. 

Same issue.

If I start the process of new system configuration, turn on bluetooth and exit the configuration, my system is available again. But this needs to be done over and over.

This issue has hit me today. My Beam System not found, even after unplugging it. 
I’m reluctant to reset as I’d lose all my settings and it seems it may not work still.

How dreadful Sonos release an “upgrade” which then fails so absolutely, to the extent the system is totally unusable.

Very similar issue.  I installed 1 of 4 Sonos:5 speakers and then was forced to upgrade the app.  The new app will not recognize the system or allow me to install the other 3 speakers and/or sub.  

This is pathetic management of an upgrade.  Seems they forgot to test with their own products.  Now i have $3500 of equipment that is useable.

Sonos - seems we are owed an answer, especially since you are forcing the upgrade and have no path go path to go back to the old version.

Same issue with Samsung S23 Ultra running Android 14. Open the "new" app and it tells me it can't find my system. Close it, re-open it, and it magically appears. I have lost all my favourite YouTube radio stations as well. My dislike of Sonos has been steadily decreasing for years due to the glitchiness of the app and the lack of stability overall. Like others, I have thousands invested in a system that I am now not very interested in using because the experience has been so poor.

Oh - I almost forgot. There was no mention of The Boost becoming obsolete in the introductory emails for the "improved" app. So the two Boosts I bought with the intention of improving the numerous dropouts are now paperweights, and Sonos didn't tell me. Will not be spending another dime on these products - never had a situation where I've been so pleased with a company initially and then so angry later on.

Same exact here.  So frustrating!   It will sometime come up after minutes delay & then disconnect right away. The only way I'm able to play music on my 4 speakers after this horrible, forced on me, update is thru the Amazon Alexa app [enable Sonos skill.  FYI-it wouldn't enable on my cell phone but worked on my tablet].  

Same issue...at our beach house and at our home...updated app..big mistake!!   Shape up Sonos.  I have thousands of dollars invested in your equipment..

Exactly the same issue, my current system works fine on the old app on my iPad, but the new app on my iPhone it can’t find anything. Feels like they’ve rushed the app out so they can release the headphones next month...