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me_vs_weights
Contributor I
May 11, 2024
Answered

Sonos System can‘t be found by new app

  • May 11, 2024
  • 122 replies
  • 20797 views

Hi and PLEASE HELP

Since I updated my Sonos app I‘m not able to connect to my Sonos System.

 

My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

 

so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

 

Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

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    Best answer by DaandeWildt

    I have the same issue: updating the Sonos App today on my iPhone did not recognize the system anymore. The Sonos S2 App on my iPad still recognizes my Sonos system. Sonos support help!

    122 replies

    Show previous replies
    HenkeSk
    Contributor I
    May 11, 2024

    I have similar issues. Since I updated the app I sometime can find it but often not.

    If I find it, most times I cannot play anything…

    When I succeed to start some music in one room, which is not often, I cannot add more rooms and this is one of the biggest reason why I have this system. 

    play:1, One SL, Roam, Soundbar, Arc and Sub

      tcochran1
      Contributor I
      May 12, 2024

      I am having somewhat similar issues. Quite often when I open the app it will not my system initially. Then I completely quit the app and reload it, it will show up.

      This update seems like a alpha/ beta release. You guys probably could have waited a month or two to actually have it fully functional.

        Pabloalt
        Lyricist I
        May 12, 2024

        Same situation here. Im not able to Connect to my Sonos system after updating the app

          Nathan Elley
          Lyricist I
          May 12, 2024

          Hi and PLEASE HELP

          Since I updated my Sonos app I‘m not able to connect to my Sonos System.

           

          My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

           

          so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

           

          Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

          Im in the same boat. APP updated overnight and now we can't use or listen via a super expensive speakers. Is there a resolution yet?

            Plemp
            Lyricist I
            May 12, 2024

            I just spent an hour on a chat with someone from Sonos for the same thing and he was very condescending and telling me that I wasn’t closing the app to be able to re-sign in as the owner. Now I have a case number and I have to call a technician. They better fix this * gonna throw the system right at them .. I regret getting the Sonos system

             

             

            *Moderator Note: Modified in accordance with the Community Code of Conduct.*

             

              pwillard
              Lyricist I
              May 12, 2024

              Have used Sonos since 2007, it has been great, and I have upgraed my system over the years without issue, BUT the new update which I stupidly accepted is totally useless, thankfully my Wife still has the old app on the iphone. Sonos should simply re issue the S2 (previous version) app and take the lastest version away & either ditch it, or make it work properly before releasing it again. 

              Shame on them!

                me_vs_weightsAuthor
                Contributor I
                May 12, 2024

                I just spent an hour on a chat with someone from Sonos for the same thing and he was very condescending and telling me that I wasn’t closing the app to be able to re-sign in as the owner. Now I have a case number and I have to call a technician. They better fix this * gonna throw the system right at them .. I regret getting the Sonos system

                 

                 

                *Moderator Note: Modified in accordance with the Community Code of Conduct.*


                Amazing… instead of taking care of the Code of Conduct you could provide solutions for all the angry customers who paid Billions of $ for this „high class“ product 

                  slowette
                  Lyricist I
                  May 12, 2024

                  Same issue here on my iPhone 14 Pro.  It able to connect but in my other house, where I did the update, I had no problem to connect. Once back home impossible! It keep telling me to give access to my local network, which I did all the time, 

                    Defgs69
                    Lyricist I
                    May 12, 2024

                    Same issue here from Samsung Galaxy S10. All worked fine until I updated to the new app. Now can only connect if I go through a process if turning WiFi off on my phone, closing the Sonos app, turn WiFi back on and reopen the app. Never had to do that before!

                    Hello @sonos, do you not bother to test your updates before making available to your customers? 

                      StefanGipsy
                      Lyricist I
                      May 12, 2024

                      Sorry to say: After using and enjoying Sonos over years I can‘t see any progress in the updated Apps. Sonos was a good (the best) system on the market with a very helpful and easy to use App years ago. Then update after update, the new Apps were not compatible with older speaker. The newest update can‘t even find the system .. I‘m really disappointed!!

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