Skip to main content
me_vs_weights
Contributor I
May 11, 2024
Answered

Sonos System can‘t be found by new app

  • May 11, 2024
  • 122 replies
  • 20797 views

Hi and PLEASE HELP

Since I updated my Sonos app I‘m not able to connect to my Sonos System.

 

My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

 

so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

 

Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by DaandeWildt

    I have the same issue: updating the Sonos App today on my iPhone did not recognize the system anymore. The Sonos S2 App on my iPad still recognizes my Sonos system. Sonos support help!

    122 replies

    Airgetlam
    Airgetlam
    May 11, 2024

    The current ‘schedule’ according to this post:

    • Screen reader for visually impaired customers: May 21
    • Adding and editing alarms: May 21
    • Adding to queue and playing next: early June
    • Sleep timer: mid-June
    • Local music library search and playback: mid-June 
    • Update Wi-Fi settings: mid-June
    Bruce
      Bumper
      Bumper
      May 11, 2024

      Hi and PLEASE HELP

      Since I updated my Sonos app I‘m not able to connect to my Sonos System.

       

      My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

       

      so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

       

      Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

      If you for example, need to update the wifi settings on your wifi speaker, you will need to wait till mid June. It’s a feature, not a bug. 

        me_vs_weightsAuthor
        Contributor I
        May 11, 2024

        Hi and PLEASE HELP

        Since I updated my Sonos app I‘m not able to connect to my Sonos System.

         

        My wife is still using the version before May 8th and everything runs perfect if I use her iPhone.

         

        so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update.

         

        Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

        If you for example, need to update the wifi settings on your wifi speaker, you will need to wait till mid June. It’s a feature, not a bug. 



        hmmmmm. Sorry, but how can this not be a bug??? 
        I‘m updating an app and afterwards my system is lost in space… afterwards I use the not updated version of the app and everything is running perfect. 
         

        I just checked with the app version before May 8th if there are any updates available…. Of course NOT

          me_vs_weightsAuthor
          Contributor I
          May 11, 2024

          The current ‘schedule’ according to this post:

          • Screen reader for visually impaired customers: May 21
          • Adding and editing alarms: May 21
          • Adding to queue and playing next: early June
          • Sleep timer: mid-June
          • Local music library search and playback: mid-June 
          • Update Wi-Fi settings: mid-June


          unbelievable…. But most important… I paid thousands of $ for my system… why should I have a right of using it!?

            DaandeWildtAnswer
            Lyricist I
            May 11, 2024

            I have the same issue: updating the Sonos App today on my iPhone did not recognize the system anymore. The Sonos S2 App on my iPad still recognizes my Sonos system. Sonos support help!

              me_vs_weightsAuthor
              Contributor I
              May 11, 2024

              Hope they will…. FAST

                Sylvester1
                Lyricist I
                May 11, 2024

                Same issue. Tried setting up as new, but the system freezes. This product is unusable at this point.

                  Greenwhite81
                  Lyricist I
                  May 11, 2024

                  I cannot get any of my S2 speakers to connect. One will play without a noted connected on the last station that was played. This is really frustrating.  Totally unacceptable.  Are S2 too old? What the heck? 

                    me_vs_weightsAuthor
                    Contributor I
                    May 11, 2024

                    I cannot get any of my S2 speakers to connect. One will play without a noted connected on the last station that was played. This is really frustrating.  Totally unacceptable.  Are S2 too old? What the heck? 

                    Same here S2 … 

                      Toya1
                      Lyricist I
                      May 11, 2024

                      Samme issue .. updating my Sonos apps.

                      Im not able to Connect to my Sonos system..

                      HELP !!!

                        Show more replies
                        Terms & ConditionsAccessibility statement