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fartymcgasbag
Contributor I
April 23, 2023
Answered

Sonos stops playing Spotify commercials

  • April 23, 2023
  • 90 replies
  • 11892 views

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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    Best answer by Kevin107

    Acknowledged by Sonos on another thread

     

    Sotiris C.Sonos Staff:

    “

    We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

    As you mentioned, pause and play is the available workaround.

    ”

    90 replies

    Show previous replies
    Mama041975
    Lyricist II
    October 8, 2023

    @Jsjsjsjajakak88 I have the same problem. What can we do….. It takes so long and doesn't get resolved.

    Jsjsjsjajakak88
    Trending Lyricist I
    October 11, 2023

    @Sonos Any news? My sinks is now switched off until it’s fixed. I still cannot play Spotify (due to commercials freezing) or Spotify alarms on Sonos. Ongoing issue for months and months

      Kevin107Answer
      Lyricist I
      October 13, 2023

      Acknowledged by Sonos on another thread

       

      Sotiris C.Sonos Staff:

      “

      We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

      As you mentioned, pause and play is the available workaround.

      ”

        ThresherUK
        Enthusiast II
        October 30, 2023

        So finally we are not all going mad and recognised by Sonos. We haven’t been using the speaker much as it’s a pita for my partner with her Spotify account not working with ads etc. Real shame as we liked it to begin with. Hopefully the devs can get their respective acts together although it won’t be easy with everyone just doing their own thing. The internet of things is a pipe dream. 
         

        Ona plus note Sonos still works with our IMac running old not supported software according to Apple. Kudos to Sonos for not bricking the speakers. 

          EPiC-APOC
          Lyricist I
          November 11, 2023

          It's beyond ridiculous it's still a issue after months now, we pay big bucks and this is the s*** we get in return, get your act together #Sonos... Damnnn 👎🏼

            goback2lurking
            Lyricist I
            November 22, 2023

            same issue here, still happening!

            Mama041975
            Lyricist II
            November 22, 2023

            @EPiC-APOC and no answer from Sonos.

            😡

            Airgetlam
            Airgetlam
            November 22, 2023

            How does Sonos ‘know’ that Spotify is playing an advertisement, rather than the normal stream of data? Is Spotify sending some additional piece of data in the stream to identify ads? 

            Bruce
              Amara97
              Lyricist I
              November 29, 2023

              You can remove the commercial by getting the Spotify music locally. Just need some third-party tools like AudBite Spotify Music Converter to reach it.

              Jambongris
              Lyricist II
              December 15, 2023

              I find this problem very odd. I listened to Spotify Free regularly for over a year, didn’t get any adverts. Then the Pausing Problem started when adverts appeared about 4 months ago. It didn’t go away and I’ve now found many threads on the problem going back to around May 2022.

              1. Some users have been having this problem for a lot longer then me. Why?
              2. Sometimes the adverts play “normally” but usually only once. So the problem isn’t consistent.
              3. Why are adverts treated differently to tracks? How does Sonos know the difference? And why pause?
              4. I can play Spotify through my TV then through the surround sound and then extend to all speakers in my home. Adverts play fine. So I conclude it is a Sonos software issue not a physical (or firmware issue).

              I’ve made lots of notes on conditions of the problem and various ways I’ve played my Spotify playlists. I’m an ex technical support person so I can’t help myself! I might right it up for Sonos.

              It would be useful if they gave an update on what they know and how they are resolving.

              GC

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