Sonos stops playing Spotify commercials

If you could explain how Sonos ‘knows’ there is an ad, that would be amazing to me. As far as I’m aware, when you send the command to Sonos, it is ‘go to this server location, and play whatever stream there is’. I’m not sure why Sonos would know, or care, that it is an advertisement playing, it is all data to the Sonos speaker. 
 

But perhaps your ‘right up’ (sic) could be forwarded to Spotify, and they could compare your written explanation to what is happening on their server. Certainly it might be helpful to submit diagnostics, too. Sonos could probably strip out any PIDs and submit that with your write up. 

Sonos it takes too long to resolve.….it seems like it will never be solved.

Here the same problem.😖

I am facing the same problem. 

This is a Spotify issue. SONOS provides an API that music services use to interact with a SONOS system. This is why SONOS can support many dozens of services. It would be impractical for SONOS to write custom code for each service. A service simply demonstrates to SONOS that the service works correctly with the API, then SONOS will enable access to the service.

Airgetlam - (“right up”, now that was embarrassing! :-)). Unfortunately I can’t figure out the difference between an ad and a music stream, or why Spotify or Sonos would differentiate. Yes, will get diagnostics to Sonos but they must have a pile of them by now. 

buzz - I’m not convinced it is just one or the other service. I agree they wouldn’t write custom code and it would be a single API but we don’t know for sure. I would expect there to be other services that receive a Spotify stream too. Maybe a change in the API has occurred which picked up this problem but then we’re getting into version history and compatibility matrix territory. 

I don’t understand how I had a free Spotify service with no adverts for many months, then the pausing happened at the same time the adverts started. The adverts don’t always cause a pause. Usually the first advert is ok but the second or third pauses.

Is there a Spotify community or support we can contact and also flag to? May get time to search.

GC

I’m not a huge fan of assuming that Sonos has ‘a pile of them’. And that they are all valid. Some may be, some could be showing a different issue, we don’t know. And yours could be the one that causes the ‘aha’ moment. 

On reflection, I began to think ‘right up’ was an auto correct fail, something I’ve been a victim of, repeatedly. Don’t sweat it. ;)

But certainly, to me this feels like a Spotify issue. I don’t know if there is a forum like this one that Spotify reps read, but I’m fairly confident that they would have some sort of CS support via a ‘Contact Us’ link on their website. 

This id till not working properly. Been many months now.  What gives?

A new development for me on my system with this issue.

This morning I played Spotify through Sonos. First advert caused it to stop (mute then stop). 
Shock horror the workaround (press pause then play) didn't work. I repeatedly tried the same thing several times (first sign of madness!). Tried on another device, no joy. Started another streaming service for 20s then returned to Spotify on a new playlist and it started. Then played adverts with out pause, then returned to the "usual" workaround situation.

This seems like a moving target to me which give me the impression someone is doing something. Or certainly there's a variable or two in there somewhere.

My issue is, if Sonos have a support & development lab, they would have reproduced the problem in the lab (first step in intermittent problem analysis/resolution) then attach diagnostics, reproduce the problem (and, as importantly, don't reproduce). and Voila! work on a solution. Also review with Spotify support/developers what changed 6 months ago.

I was home desk based this week for a few days so captured all my experiences (a write up) with two sets of diagnostics captured (pre and post system update). Also had a poke around the developers pages for the API. I can't find any release notes on their site. However, I did notice the API developers pages were updated 6/7 months ago, and some pages in last 2 months for some object code. This indicates there are changes being made to API code. I may dig around some more over a coffee...

“Answered” 8 months ago? I added Spotify to the Sonos app (we have a Sonos playbar) and the same freeze at commercials is happening. So far, pause/play continues the commercial then the music.

I have Pandora in the Sonos app, they play commercials, audio doesn’t freeze. Sure, different platforms, but come on…no fix yet?