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fartymcgasbag
Contributor I
April 23, 2023
Answered

Sonos stops playing Spotify commercials

  • April 23, 2023
  • 90 replies
  • 11892 views

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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    Best answer by Kevin107

    Acknowledged by Sonos on another thread

     

    Sotiris C.Sonos Staff:

    “

    We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

    As you mentioned, pause and play is the available workaround.

    ”

    90 replies

    Show previous replies
    Loopy Waffle Brains
    Lyricist I
    August 3, 2023

    Still a problem. You would think the past several months would have revealed a solution.

    Airgetlam
    Airgetlam
    August 3, 2023

    Can you answer a question for me? Is Spotify sending a designation to your Sonos speakers that the stream has changed from music to ads? To my knowledge, Sonos just sends the auth token and your requested music to the Spotify server, from that point forward, it is just playing whatever is sent to it. By Spotify.  I don’t comprehend how Sonos could be aware of an ‘ad’, unless Spotify was telling them, and why would they do that?

    Just curious, want to increase my knowledge. 

    Bruce
    PaulNeil007
    Lyricist I
    August 3, 2023

    I have had this same issue now for 4months.  does not matter if you are playing music from spotify through the Sonos App or connect to the SONOS device through the SPOTIFY app.   

     

    It just stops  when the commercials come on..   you to hit pause and then hit play ..   so annoying.

      Mike7432367995421123577
      Lyricist I
      September 21, 2023

      Hi, It’s seems there is still no resolution to this topic/thread despite repeated reports of problems. Is this issue still being worked by Sonos?

      ttown8
      Lyricist I
      September 29, 2023

      I am having the same issue. I am using iPhone 12, SONOS connected to Spotify App, iOS 16.7. It almost ALWAYS stops at an advertisement. I have to pause then unpause then the add plays and then music starts again. I was thinking about subscription to Spotify but not if this is what I have to deal with all the time.  If not fixed soon, I may go back to SXM.

        buzz
        buzz
        Grand Maestro
        September 29, 2023

        Without adds there are no such failures. I have a subscription and have not been experiencing this glitch.

        Bice
        Lyricist I
        October 6, 2023

        Same problem for me. 

        I also own a Bose soundbar and I have no issues when I play Spotify (free account with ads) on that.

        Therefore the problem must be on Sonos side. 

          Airgetlam
          Airgetlam
          October 6, 2023

          How does Sonos know that there is a commercial being played in a data stream? Is there some sort of notification being sent that Sonos is mishandling?

          Bruce
          Jsjsjsjajakak88
          Trending Lyricist I
          October 8, 2023

          Still can’t play Spotify on Sonos. Commercial causes Spotify to stop playing on Sonos and freezes on advert with no sound.
          Not good. Problem been present for too long.

           

          Also sonos alarms no longer work with free Spotify.

          Basically the sonos is becoming useless. Used to be able to use it for everything. 

            Jsjsjsjajakak88
            Trending Lyricist I
            October 8, 2023

            When is this going to be fixed Sonos and Spotify!?

             

             

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