Sonos stops playing Spotify commercials

I am having that same issue right this moment. It definitely is the source - it is only on some commercials where an image shows up in the Sonos player - at this moment it is on the Strand Bros. - stopping and hitting play resolves it. I submitted diagnostics as noted in the tech reply. 

It seems to choke the player. I am guessing it may be a video commercial or who knows - but not sure. The player is still ‘playing’, but the music stops. when you stop and hit play again it proceeds from the last song.

Hello Sonos,

is Sonos working on this now?

i have had intensive contact with Spotify on this issue and they concluded the issue is on Sonos side and they are in contact with Sonos on this issue, they told me.

But on this discussion I don’t read anything about Sonos working on this and being in contact with Spotify.

my reference with Spotify on this is

ref:_00DD0pxIW._5007TOxmeC:ref

I am having the same problem, but it is occurring with Pandora as well as Spotify.  Agree this is frustrating and detracts from using streaming services on my Sonos.

I just sent a diagnose about 20 seconds after the playing of the commercial stopped. ( so sound stopped at the beginning of the commercial. Commercial runs 30 seconds en than playing stops

you diagnose reference 418920905

I had the same problem with Sonos and Spotify… I have been out of town for three months and it also got a new phone so I figured the problem was on my end. I contacted Sonos tech-support, submitted the diagnostic.  He sent me about eight things I had to have my Internet provider confirm, and told me the problem was my Internet for sure. I spent probably four hours on this yesterday, and it was driving me nuts until I found this thread finally. It’s definitely a Spotify problem. I’ve been using SiriusXM all day no troubles.  Aaargh!

What the internet knows you are playing adverts not music ???...wow bring on AI too sort all this out. We are getting quite bored of the issue..also changed to Amazon music...and wish Sonos One had bluetooth so we could use it a bit more. Either Spotify will/won't fix it but can't understand that as they must need the adverts, or Sonos won't fix/sort etc. Both platforms losing out..which they will before i lose my mind with someone telling me its my internet again and again.  JUST get AI too fix the code 

Same here for 3 months now. There is no solution yet? I am now thinking about not expanding my Sonos further, but opting for a brand elsewhere.

I absolutely agree. Can you trust any of the platforms to actually do what they say? If this gets sorted out it will prove that someone isn’t awake on watch. And may not be going forward.  Sonos is a brilliant little speaker when it works but I would think very carefully about buying any of this stuff again. It’s not just Spotify issues .. I’ve had to reset it on at least 5/6 occasions because it cannot find the Wi-Fi. Strangely my iPhone can. Always. 

Still the problem here. What can I do?

Keep hammering on.If Niel Fromage can cause the CEOs of major banks to be sacked or resign then you can change these companies to do what you pay for. Doesn't help of course that IK is out of EU.They champion the consumer.