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fartymcgasbag
Contributor I
April 23, 2023
Answered

Sonos stops playing Spotify commercials

  • April 23, 2023
  • 90 replies
  • 11892 views

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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    Best answer by Kevin107

    Acknowledged by Sonos on another thread

     

    Sotiris C.Sonos Staff:

    “

    We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

    As you mentioned, pause and play is the available workaround.

    ”

    90 replies

    Show previous replies
    fartymcgasbagAuthor
    Contributor I
    May 21, 2023

    Is this a way for Spotify to make one pay Premium ????

     

    I’ve asked them several times but they don’t respond to that 🤷🏻‍♀️

      Jross65
      Lyricist I
      May 22, 2023

      Having same issues while using Sonos. Not having any issues with Spotify in my car. 

      I got mine working. 
      Here’s what I did:

      A new update came out so I updated Spotify 

      Turned off data saver

      Turned off low power mode

      Restarted my iPhone and it now works on My Sonos system.

       

       

        jya007
        Lyricist I
        May 25, 2023

        Having same issues while using Sonos. Not having any issues with Spotify in my car. 

        I got mine working. 
        Here’s what I did:

        A new update came out so I updated Spotify 

        Turned off data saver

        Turned off low power mode

        Restarted my iPhone and it now works on My Sonos system.

         

         

        Not shure to understand, tried it, not working for me.

        JYA

        situationp
        Lyricist I
        May 27, 2023

        I think the problem is with Sonos. I am having the same issue while playing Spotify on Sonos but none of these problem when I play Spotify on any other devices like echo, earbuds, directly from the smartphone, web browser on my laptop or pc 

          PattiA
          Lyricist II
          May 27, 2023

          So I re-signed up for Spotify premium and am no longer having issues. If it is a Spotify issue and this is their end goal , it worked and they are 9.99 a month richer. 

          situationp
          Lyricist I
          May 27, 2023

          apparently everyone is having a different experience. I just contacted sonos support and they confirmed to me that is an issue with Sonos and they are aware of that but they don't have an ETA to resolve the problem. Also the Customer service told me that was seeing 3no. spotify accounts on my settings when I could see only one in my app.

            MAC_5
            Lyricist III
            May 31, 2023

            I don’t know about the rest of you, but yesterday (May 30th) Spotify music service on Sonos started to play through commericals.  Maybe they fixed it?  Are others having the same experience?   

            Edit: I posted too soon.  It just got stuck on a commerical again.

            spSlaine
            Lyricist I
            June 3, 2023

            Having the same issue on android and iPad connecting to speakers from the Spotify apps and from initialising payback from the Sonos apps. Stops when stream switches to commercials / adverts. Toggling the stop / play button resumes the commercial and then stream continues to the next song.

            StubbornMinion
            Contributor I
            June 5, 2023

            Same issue for me. After struggling with it for weeks I searched for others who have the same problem and here I am. It's good to see it's not just me. Less good to see these companies can't communicate properly, seemingly not only between each other but also within themselves. Why does Spotify support ask for a user to start a thread on a forum to let the developers know there's an issue? Seems very badly run.

            garr2
            Lyricist I
            June 7, 2023

            Ditto with the problem viz I use the free Spotify and the  Sonos app to play through my Sonos wireless speakers. I have the Sonos app on my desktop computer, iPad & Apple iPhone 12. Recently (a few weeks now I guess) Sonos stopped at the very start of an ad break and could only be restarted by pausing then starting. A deal breaker!

            So I looked for a way of playing Spotify through me Sonos speakers without using the Sonos app.

            I have the Spotify app embedded in the Sonos app on my computer, iPad & iPhone. So that I usually play Spotify through the Sonos app. But I also have Spotify as a stand alone app on my iPad & iPhone so I can Bluetooth it through my Sonos Move speaker. So I needed to get the stand alone Spotify app on my desktop computer, that has my living room  Sonos speakers as a Sound output option

            A work-around (that works on my Mac desktop system + Sonos speakers anyway) is:

            I first of all  closed the Sonos app on my computer desktop. I then downloaded the Spotify app for Mac and placed it in the dock of my Mac desktop. I then opened the Spotify app from the dock of my Mac, signed into my Spotify account and selected one of my playlists and got the playlist to play through the computer’s speakers. I then went to System preferences/Sound/ and selected the sound output to be my living room (which are the Sonos speakers). I haven't had a cut since doing this. 

            And of course I can play Spotify through my phone or iPad  which can then Bluetoothed to my Sonos Move speaker or the car’s sound system if I’m driving. 

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