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fartymcgasbag
Contributor I
April 23, 2023
Answered

Sonos stops playing Spotify commercials

  • April 23, 2023
  • 90 replies
  • 11892 views

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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    Best answer by Kevin107

    Acknowledged by Sonos on another thread

     

    Sotiris C.Sonos Staff:

    “

    We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

    As you mentioned, pause and play is the available workaround.

    ”

    90 replies

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    luvlilyn
    Contributor I
    May 17, 2023

    Not sure why the answer by Airgetlam was marked as the answer - if you read the rest of the thread, you can see that other contributors DID contact Sonos customer service, and they could not help us with that.  The best answer is that you have to contact Spotify and spend multiple hours of your life trying to figure it out.

      sidneyyin
      Lyricist I
      May 18, 2023

      What did Sonos support say when you submitted that diagnostic, and called in?

      I just submitted the diagnostic, chatted in to Sonos support, there response is “We are investigating this issue, and do not currently have an ETA. The only workaround for the free Spotify account playback issue is to pause and then to start again.”

       

      and

       

      “I will flag your problem, my colleagues are investigating the problem and it should be resolved.”

       

      I referenced this forum, so they can see that several people are having the same problem, similarly around the same time.

       

      Hope this helps others to know that “it’s not just you!” and that they are supposedly working on a fix.

        PattiA
        Lyricist II
        May 19, 2023

        Same problem so frustrating. 

          PattiA
          Lyricist II
          May 19, 2023

          Is this a way for Spotify to make one pay Premium ????

           

            sidneyyin
            Lyricist I
            May 19, 2023

            Is this a way for Spotify to make one pay Premium ????

             

            Maybe... I have just switched Sonos to play Amazon Music for now.

              Danny58
              Lyricist I
              May 20, 2023

              I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

                Airgetlam
                Airgetlam
                May 20, 2023

                It might help if you were to post a link to that thread on Spotify, so people can add their concerns. I’m pretty sure Spotify does not maintain an official presence here on the Sonos Community Forums. 

                Bruce
                  Danny58
                  Lyricist I
                  May 20, 2023

                  I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

                  https://community.spotify.com/t5/Subscriptions/Sonos-stops-playing-Spotify-commercials/td-p/5584151

                    Jross65
                    Lyricist I
                    May 21, 2023

                    Having same issues while using Sonos. Not having any issues with Spotify in my car. 

                      fartymcgasbagAuthor
                      Contributor I
                      May 21, 2023

                      I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

                      I have been working with Spotify for over a month on this, back when I first posted here. I’ve done their chat on multiple days & have emailed with several of their customer support people. They are very aware of it. 

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