Contributor I

Answered

Sonos stops playing Spotify commercials

90 replies
11959 views
Translate All

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

K

Kevin107Answer

Lyricist I

Acknowledged by Sonos on another thread

Sotiris C.Sonos Staff:

“

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

”

Show previous replies

L

luvlilyn

Contributor I

Not sure why the answer by Airgetlam was marked as the answer - if you read the rest of the thread, you can see that other contributors DID contact Sonos customer service, and they could not help us with that. The best answer is that you have to contact Spotify and spend multiple hours of your life trying to figure it out.

Translate

S

sidneyyin

Lyricist I

What did Sonos support say when you submitted that diagnostic, and called in?

I just submitted the diagnostic, chatted in to Sonos support, there response is “We are investigating this issue, and do not currently have an ETA. The only workaround for the free Spotify account playback issue is to pause and then to start again.”

and

“I will flag your problem, my colleagues are investigating the problem and it should be resolved.”

I referenced this forum, so they can see that several people are having the same problem, similarly around the same time.

Hope this helps others to know that “it’s not just you!” and that they are supposedly working on a fix.

Translate

P

PattiA

Lyricist II

Same problem so frustrating.

Translate

P

PattiA

Lyricist II

Is this a way for Spotify to make one pay Premium ????

Translate

S

sidneyyin

Lyricist I

Is this a way for Spotify to make one pay Premium ????

Maybe... I have just switched Sonos to play Amazon Music for now.

Translate

D

Danny58

Lyricist I

I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

Translate

Airgetlam

It might help if you were to post a link to that thread on Spotify, so people can add their concerns. I’m pretty sure Spotify does not maintain an official presence here on the Sonos Community Forums.

Translate

Bruce

D

Danny58

Lyricist I

I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

https://community.spotify.com/t5/Subscriptions/Sonos-stops-playing-Spotify-commercials/td-p/5584151

Translate

J

Jross65

Lyricist I

Having same issues while using Sonos. Not having any issues with Spotify in my car.

Translate

F

fartymcgasbagAuthor

Contributor I

I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

I have been working with Spotify for over a month on this, back when I first posted here. I’ve done their chat on multiple days & have emailed with several of their customer support people. They are very aware of it.

Translate

Show more replies

Sign up

Login to the community