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Bhuna Overlord
Contributor I
April 22, 2023
Answered

Song not encoded correctly after Spatial update

Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s. 
 

Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before. 
 

I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one. 
 

I’ve tried all the troubleshooting tips that I’ve read and nothing has worked. 
 

This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience. 

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Corry P
Corry PAnswer
Sonos Staff
April 24, 2023

Hi @Bhuna Overlord 

Apologies, I had the details a little wrong.

The following devices are impacted:

  • Amp

  • Arc / Arc SL

  • Beam (all generations)

  • Era 100 / 300

  • Five

  • Move

  • One / One SL

  • Port

  • Ray

  • Roam / Roam SL

  • Sub (gen 2, gen 3) / Sub Mini

  • SYMFONISK products

So, grouping-in a product not listed here should prevent the issue, but grouping-in any of these will not.

Playing from a Search result should still allow playback, however.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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28 replies

Corry P
Corry P
Sonos Staff
April 24, 2023

Hi @Bhuna Overlord 

Welcome to the Sonos Community!

Apple is aware of this issue and is currently working on a resolution.

In the meantime, you can prevent this behaviour by a) grouping-in a speaker that does not support spatial audio or b) initiating playback from a search result rather than via browsing Apple Music.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Bhuna OverlordAuthor
Contributor I
April 24, 2023

Thanks, the grouping in doesn’t work. It happens on all my Sonos speakers throughout the house. 

    Corry P
    Corry PAnswer
    Sonos Staff
    April 24, 2023

    Hi @Bhuna Overlord 

    Apologies, I had the details a little wrong.

    The following devices are impacted:

    • Amp

    • Arc / Arc SL

    • Beam (all generations)

    • Era 100 / 300

    • Five

    • Move

    • One / One SL

    • Port

    • Ray

    • Roam / Roam SL

    • Sub (gen 2, gen 3) / Sub Mini

    • SYMFONISK products

    So, grouping-in a product not listed here should prevent the issue, but grouping-in any of these will not.

    Playing from a Search result should still allow playback, however.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Bhuna OverlordAuthor
    Contributor I
    April 24, 2023

    Thanks again, it still doesn’t solve the playlist and iTunes Match issue but I’m sure an update will happen soon. 😊

    Brainiac
    Enthusiast I
    April 24, 2023

    The workaround mentioned earlier (grouping) doesn’t involve grouping speakers that do and do not support spatial audio….. it works when grouping speakers that do and do not support Airplay. At least this is what my testing showed. And this is what I went over with Sonos Support when we went over this issue last week, and they acknowledged it appears to impact Airplay-enabled speakers. Though, I suppose, spatial audio might be the actual root of the issue. 

    So when I play a matched song to my Roam, I get the error. But when I play it to a group that consists of my Roam and a Play:3 (i.e., a non-AirPlay speaker), I don’t get the error.

    And I didn’t know about the “search rather than browse” Apple Music workaround. That does indeed work. If I browser my library for a matched song, I get the error. But when I search for it, I don’t. 

      tomp66
      Lyricist III
      May 14, 2023

      ffs guys this terrible… my work round is to add in a non airplay older sonos speaker (play3 in my case) to a playlist with airplay more up to date speaker group - suddenly all is calm. and all itunes match tracks play again. annoying in the extreme though - trillion dollar company ( and sonos aint poor either) and they cant de bug simple issues like this. 

       

      please get this sorted before my holiday when i have only portable airplay devices…. grrrrrrr

        tomp66
        Lyricist III
        May 14, 2023

        🤓 suddenly sonos want to keep our old *** and not upgrade lol

        *Moderator Note: Modified in accordance with the Community Code of Conduct.*

          MonkeyDavid
          Lyricist III
          May 25, 2023

          OK, it’s been a month. Any update on this? I upgraded my Sonos system so I don’t have any products not on that list. I have over 1,000 CDs that I ripped years ago and matched with Apple Music, and all of those 16K songs are unplayable on Sonos.

            tomp66
            Lyricist III
            May 30, 2023

            any news on this ?   cant use move / roam on holiday with my itunes match playlists etc - very very disappointing 

            Corry P
            Corry P
            Sonos Staff
            May 30, 2023

            Hi @tomp66 

            ffs guys this terrible… 

            please get this sorted before my holiday when i have only portable airplay devices…. grrrrrrr

            🤓 suddenly sonos want to keep our old *** and not upgrade lol

            any news on this ?   cant use move / roam on holiday with my itunes match playlists etc - very very disappointing 

            I refer you to my first reply:

            Apple is aware of this issue and is currently working on a resolution.

            I hope this helps.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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