Contributor I

Answered

Song not encoded correctly after Spatial update

28 replies
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Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s.

Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before.

I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one.

I’ve tried all the troubleshooting tips that I’ve read and nothing has worked.

This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience.

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Corry PAnswer

Sonos Staff

Hi @Bhuna Overlord

Apologies, I had the details a little wrong.

The following devices are impacted:

Amp
Arc / Arc SL
Beam (all generations)
Era 100 / 300
Five
Move
One / One SL
Port
Ray
Roam / Roam SL
Sub (gen 2, gen 3) / Sub Mini
SYMFONISK products

So, grouping-in a product not listed here should prevent the issue, but grouping-in any of these will not.

Playing from a Search result should still allow playback, however.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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tomp66

Lyricist III

yep 👍 but how long do we wait?

Airgetlam

That’s a question for Apple.

I wouldn’t think that Sonos has much control over Apple’s engineering team, and frankly, with the engineering teams I’ve worked with in the past, fixing a ‘bug’’ isn’t something that can be scheduled with an end time. You’ve got to identify where the code error is, figure out a way to fix it that doesn’t impact other things, submit it for review, get it tested (lather, rinse, repeat if it does impact other systems) and finally schedule it for release. It’s not an 8 hour process. It can take weeks, depending on the severity of the bug, and the potential intertwinement with other systems.

Bruce

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Bhuna OverlordAuthor

Contributor I

Bumping this, is there any update on a fix? This is so irritating and needs to be fixed. I’ve spent a fortune on a Sonos ecosystem and shouldn’t have to put up with tedious issues like this.

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bdubnm

Lyricist I

This issue goes way beyond just Apple. I am having Not Encoded Properly errors streaming Tidal and Amazon as well as Apple. Blaming Apple for the a shotty update with no ability to rollback is poor development and QA. Do better Sonos!!!

Corry P

Sonos Staff

Hi @bdubnm

If you are seeing these errors for all sources, then the issue is likely to do with local networking conditions - most likely, interference. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I also recommend a read of our Reducing Wireless Interference help page.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Bhuna OverlordAuthor

Contributor I

Hi @bdubnm

If you are seeing these errors for all sources, then the issue is likely to do with local networking conditions - most likely, interference. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I also recommend a read of our Reducing Wireless Interference help page.

I hope this helps.

This doesn’t help at all and isn’t the issue. The problem is Sonos not sorting this rubbish out or communicating with customers that there is a problem. Sort yourselves out Sonos, you’re going to lose customers.

Corry P

Sonos Staff

Hi @Bhuna Overlord

My reply to @bdubnm was in reference to the fact that they see the “not encoded correctly” error for all sources, and not just for Apple Music, and is therefore seeing that error for different reasons.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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bdubnm

Lyricist I

@Corry P I have had Sonos for years, the network and all factors outside of Sonos are stable. When Sonos released this update, Sonos will play the first half of a song, then the Controller will pop up with a “Song not encoded correctly” error and skip to the next song where it will play half of the song and repeat. This happens for local songs and streaming songs alike. For a service like Sirius XM where you cant skip ahead, the error pops up and the tracks skip (think old record player) before resuming
playing only to skip again 30 seconds later.

Again, its not a network issue, its a Sonos update issue. FIX IT!!!

H

hsiegal

Trending Lyricist I

Definitely a Sonos problem! I’m getting this with music on my nas, and Apple Music through the Sonos app. But!!! When I use AirPlay instead of the Sonos app, no problem! This is a Sonos problem which commenced with last update.

Corry P

Sonos Staff

Apple is aware of this issue and is currently working on a resolution.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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