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amclanders
Contributor I
May 10, 2024
Answered

Something went wrong

  • May 10, 2024
  • 47 replies
  • 14040 views

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.

I get a message saying ‘Something went wrong’.

I have a party tomorrow!!!

what can I do?

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    Best answer by Richardicain

    Same here….I have found multiple issues with the new app. And there are zero fixes

    47 replies

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    nsxelent
    Lyricist I
    June 16, 2024

    I can stream to every Sonos device individually and in groups using Roon (with its built-in Sonos integration).  So the issue is not with my network.  The problem is in this faulty new Sonos App, that has turned every Sonos speaker into paper weights!

      paulchris
      Lyricist I
      June 17, 2024

      The latest Sonos App is very buggy. I keep getting ‘Something went wrong’. It doesn’t play half my Amazon music. I never had this issue with the previous version of the App. Sonos, how much longer must we suffer with this buggy App on Andriod!

        diceyd
        Lyricist II
        June 20, 2024

        I cant sync speakers,or add speakers,anyone else have this issue?I deleted new app,installed old one,to add speakers I get message to update app,so I go back to square one.

        Wattsy445
        Contributor I
        June 22, 2024

        Same issue as everyone else. Can't play anything "Something went wrong". I've reset the router, factory reset every device, used the workaround from Sonos support (connect via Windows app first). Nothing works. 

        Time to fix this or issue refunds. 

          Something Went Wrong
          June 22, 2024

          Hi Everyone!

          Just setup my username for my new Sonos purchase… 

          Seems to be all I ever see. 

            Starmont
            Trending Lyricist II
            June 22, 2024

            Sonos likes to blame everything but its own equipment…bottom line is Sonos releases updates and new apps that are not thoroughly tested and then won’t support their own products or software. This has been a long standing problem and is obviously ingrained in their management culture. 

              whalesharked
              Lyricist I
              June 29, 2024

              Have resisted updating.

              Updated today. 

              Now, “Something went wrong, Something went wrong, Something went wrong, Something went wrong, Something went wrong, Something went wrong, “

              Can't use speakers in any sense.  Neither voice command nor through app. 

              Have spent this afternoon trying to get them to work, resets and all. 

              Now have several rooms full of expensive bricks and no music. 

              Bunch of a****.

              Moderator Note: Modified in accordance with the Community Code of Conduct.

                Starmont
                Trending Lyricist II
                June 29, 2024

                Have resisted updating.

                Updated today. 

                Now, “Something went wrong, Something went wrong, Something went wrong, Something went wrong, Something went wrong, Something went wrong, “

                Can't use speakers in any sense.  Neither voice command nor through app. 

                Have spent this afternoon trying to get them to work, resets and all. 

                Now have several rooms full of expensive bricks and no music. 

                Bunch of a****.

                Welcome to the club! Bet you can’t even contact Sonos support to get help…of course not it’s the weekend! 

                  Starmont
                  Trending Lyricist II
                  June 29, 2024

                  The latest Sonos App is very buggy. I keep getting ‘Something went wrong’. It doesn’t play half my Amazon music. I never had this issue with the previous version of the App. Sonos, how much longer must we suffer with this buggy App on Andriod!

                  Same on iOS… it’s their lousy software/app development and non-existent pre release testing. At least most tech companies do beta testing.

                    Starmont
                    Trending Lyricist II
                    June 29, 2024

                    I had a Chat yesterday and they told me to reboot each individual Sonos item and my internet. I suggested them to have a reboot option within the app. Itself that we could simply control.
                    They did not offer a reboot for me. I was skeptical to reboot each item From reading all the previous posts. I was afraid I would loose all functions.

                    it only rebooted my router & modem. once I rebooted my internet the functions are much better. Still not perfect but it works. I will wait for the fix of the app. 
                    here is something else I found posted on Community page.

                    Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day. It's not the update, it's your network, specifically IP conflicts. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

                    Reboot/power cycle your devices in the following order:

                    Modem

                    Router

                    Switches or hubs

                    Wired Sonos units

                    Wireless Sonos units

                    Computers/printers

                    Wireless devices - phones/tablets etc.

                    Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

                     

                    This worked for me too.  Hopefully, it’s not something I have to do everytime the power blinks…

                    That being said, the new app is still clunky...

                    Pretty unbelievable that it’s only Sonos that has these issues. No other devices or technology I have ever requires this crap. Not Blink, Roku, Android TV, LG, Apple, Canon etc. etc. ONLY Sonos!!

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