Contributor I

Answered

Something went wrong

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I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.

I get a message saying ‘Something went wrong’.

I have a party tomorrow!!!

what can I do?

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R

RichardicainAnswer

Lyricist II

Same here….I have found multiple issues with the new app. And there are zero fixes

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J

jcvilla

Lyricist II

Thank you for this reply. I’m glad it worked for you. I do not work for Sonos or any software company. I do not expect to spend my days rerouting and rebooting routers modems and prodcuts. That’s their job. That’s why I pay them. They need to fix the software or I’ll just stop using Sonos. Cheers.

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M

mattski

Contributor I

Something went wrong

That's all I get now

Something went wrong

Over and over

The same old sad song

Sonos is broken

Something went wrong

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S

ScubaPeteC

Lyricist I

Hi Can Sonos, contact me and refund my money for all the multiple Sonos bricks I have here please, getting more frustrated looking at them, can’t hear them, just have to look at them. Wonderful update….not. Oh, while I think about it, something went wrong.

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APEN

Lyricist I

Hi Can Sonos, contact me and refund my money for all the multiple Sonos bricks I have here please, getting more frustrated looking at them, can’t hear them, just have to look at them. Wonderful update….not. Oh, while I think about it, something went wrong.

With bells on! So regret my Sonos purchases. How hard does it need to be to get them to work. Years of endless connection problems.

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M

MoMorley

Lyricist II

I have just started the return process for my Sonos Move that I have spent at least 48 hours to work, Well can NOT Register or get to show up in System, (lastest App version etc ) Reset’s , & cab not updatee ither !! Freeezes !! , have to kill App . I have done every possible suggestion from forums etc , Simply USELESS Software & an answer for support of DNS use for Advertising etc …. One slowly loooses the will to live when onewastes so much time with such crap !!!!

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phi1514

Lyricist II

I had a Chat yesterday and they told me to reboot each individual Sonos item and my internet. I suggested them to have a reboot option within the app. Itself that we could simply control.
They did not offer a reboot for me. I was skeptical to reboot each item From reading all the previous posts. I was afraid I would loose all functions.

it only rebooted my router & modem. once I rebooted my internet the functions are much better. Still not perfect but it works. I will wait for the fix of the app.
here is something else I found posted on Community page.

Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day. It's not the update, it's your network, specifically IP conflicts. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem

Router

Switches or hubs

Wired Sonos units

Wireless Sonos units

Computers/printers

Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

This worked for me too. Hopefully, it’s not something I have to do everytime the power blinks…

That being said, the new app is still clunky...

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Airgetlam

If you do that last paragraph, you don’t need to do the process every time the power blinks, and causes an issue. And it may not cause an issue every time the power blinks, but that is up to your router, and not a Sonos problem.

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Bruce

R

rftrickey

Lyricist II

There have been several software ‘updates’ since the May 24 debacle that stopped my system working. Still no corrections for me.

Sonos app takes 2 minutes plus to start
Cannot play radio stations- get ‘something went wrong’ message, or simply nothing happens
Cannot control Sonos device other than through Alexa commands

When can we get a correction or revert to previous version of the app please ?

Next step is to send the device back to the vendor with a full explanation as to why.

As previous posters have pointed out, why should we be wasting our time on this - we did actually pay a significant amount for this nonsense.

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J

JessJames

Lyricist I

Had Sonos for years and spent a few k.It will not play my main Napster playlist anymore (something went wrong) and the new update has turned my devices into expensive bricks. You must be mad to buy anything from Sonos again....having bought all mine on a credit card I may start a section 75 against Sonos for breach of contract in England you have 6 years. If we all did this Sonos might pull it's finger out and sort it.

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nsxelent

Lyricist I

Same problems, no fixes for a month. Zero testing of this failed app!

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