Skip to main content
amclanders
Contributor I
May 10, 2024
Answered

Something went wrong

  • May 10, 2024
  • 47 replies
  • 14040 views

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.

I get a message saying ‘Something went wrong’.

I have a party tomorrow!!!

what can I do?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Richardicain

    Same here….I have found multiple issues with the new app. And there are zero fixes

    47 replies

    Show previous replies
    kartiky
    Lyricist I
    May 18, 2024

    Same problem as you folks. I’m unable to play any music via the Sonos app. 

    If an app update requires you to reboot everything, is the problem with the app or the network?

     

      Dasman
      Lyricist II
      May 18, 2024

      I get intermittent streaming but it’s like my Sonos is possessed with some virus or something because nothing makes sense.

        AAAAA8888888888
        Lyricist I
        May 18, 2024

        If you made a whole new Sonos account it should work. I tried it yesterday - new email etc. It seems the update messes with the network set up

        Clugston
        Lyricist III
        May 25, 2024

        I have the same problem. Tracks seem to take forever to load. Audio keeps dropping out randomly on speakers.

        I have super fast broadband so I don’t think it’s a network issue. 

        If I go back to a device that still has the old app it works perfectly.

        Sonos allow people to roll back to the old app. We don’t want to be Beta testers for your new App.

        With bad reviews in the App Store, twitter, trust pilot, Facebook, Sonos Community why don’t you listen to your customers? 

         


         

         

          tjbaker
          Lyricist I
          May 25, 2024

          I am seeing the error message using Plex as the source.  The android Sonos app seems to time out at 3 seconds loading larger playlists or listing all artists etc.  the same things load just fine in the native Plex or Plexamp apps, but the Sonos app times out quickly and says "something went wrong."

          jcvilla
          Lyricist II
          May 30, 2024

          I love how 9/10 when software companies do an update your whole system stops working.

           

          I also love how this says Answered when it really is not. I am not calling tech for three hours to correct their logic, or rebooting my whole family home, and the app does not offer options. Its ridiculous.

           

          They know of the issue. Put the solution on the front page for all of us. Sheesh.

            Dasman
            Lyricist II
            May 30, 2024

            All,

            I found a workaround that seems to be working (fingers crossed). I connected my main soundbar directly to my modem via ethernet. That connected my my wireless sub woofer, 2 “1” surround speakers, 2 new Eros 1 speakers and another sound bar. I get all of them working for music playback. The remaining unresolved issue is that when using Apple TV, I cant control volume. My Apple TV is connected to my Sony TV via HDMI and the TC output via optical cable to the soundbar. I have to regulate volume via the Sony remote. What a pain in the ass . . . cant we just all go back to the old app? 

            jcvilla
            Lyricist II
            May 30, 2024

            Then when you reset the app, its says this. Que?? How do you reopen and close an app? Stuck. No options. No settings. Sonos? Do you read these threads?

             

            Carzolit
            Lyricist I
            June 2, 2024

            I had a Chat yesterday and they told me to reboot each individual Sonos item and my internet. I suggested them to have a reboot option within the app. Itself that we could simply control.
            They did not offer a reboot for me. I was skeptical to reboot each item From reading all the previous posts. I was afraid I would loose all functions.

            it only rebooted my router & modem. once I rebooted my internet the functions are much better. Still not perfect but it works. I will wait for the fix of the app. 
            here is something else I found posted on Community page.

            Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day. It's not the update, it's your network, specifically IP conflicts. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

            Reboot/power cycle your devices in the following order:

            Modem

            Router

            Switches or hubs

            Wired Sonos units

            Wireless Sonos units

            Computers/printers

            Wireless devices - phones/tablets etc.

            Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

            This 100% worked after Sonos chat said that I would have to call because they couldn’t help me. Thank you so much for the info!

            Carzolit
            Lyricist I
            June 2, 2024

            Thanks you for this post. Worked 100%!

            Show more replies
            Terms & ConditionsAccessibility statement