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Kos
Enthusiast II
Oct 2, 2024 12:38 PM UTC
Answered

Sign-in once a day in the new app... what is going on?

Approximately once a day, the app prompts me to sign in.
With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Jan 14, 2025 9:42 AM UTC

    Hi all

    My apologies - this issue flew under my radar for a while.

    This issue has been resolved in previous software updates. However, if you are still experiencing this log-in loop, then you will need to follow these steps to resolve it:

    • Reset the Sonos app (all copies) - User icon » App Preferences » Reset App » Reset
    • Uninstall the Sonos app (all copies)
    • Reinstall the Sonos app

    And, if the above does not help:

    • Reset the Sonos app (all copies) - User icon » App Preferences » Reset App » Reset
    • Uninstall the Sonos app (all copies)
    • Factory Reset all Sonos devices
    • Reinstall the Sonos app
    • Set up Sonos system from scratch (Create a New System). Your existing Sonos account can be used.

    Please note that resetting all Sonos devices will result in all Sonos Favourites, Sonos Playlists, music services and settings being permanently lost (music service accounts will not be affected, of course).

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    timbracken
    timbracken
    Trending Lyricist I
    Oct 11, 2024 1:51 AM UTC

    Same issue for me and only on my iPad (iPhone does not have this problem). I am so frustrated that I finally googled this issue and found this post … sigh

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    Corry P
    Corry P
    Sonos Staff
    Oct 11, 2024 8:47 AM UTC

    Hi @Willyeckerslike 

    Thank you for the diagnostics - I actually had a senior engineer reach out out me last night asking if there were any diagnostics for this issue, so I am glad to say that I have forwarded yours directly to him and that should get the ball rolling rather nicely!

    Thanks again!

    To everyone else: more diagnostics will help!

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Ian_S
      Prodigy III
      Oct 11, 2024 9:59 AM UTC

      There’s definitely something odd going on. Went to use the app last night, it prompted for a login which I ignored as I was using my local library. (So had the message login as system owner to see this content on the recently played section.) Left app open on phone overnight, thought I’d login now to submit a diagnostic, and after restarting, no login prompt and the recently played content came straight up… 

      Submitted a diagnostic not sure it’ll show much. 

       

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        Corry P
        Corry P
        Sonos Staff
        Oct 11, 2024 10:29 AM UTC

        Hi @Ian_S 

        Submitted a diagnostic not sure it’ll show much. 

        Thanks! The logs will probably show something from the night before. Thanks for the diagnostics - I’ll forward them too.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          rosswells127
          rosswells127
          Prodigy I
          Oct 12, 2024 5:18 AM UTC

          Hi @Bbr92, @Northfarm & @Willyeckerslike 

          Thanks for informing us that you are seeing this issue. However, in order for us to investigate, we will need to see diagnostics from those systems affected.

          Please submit a support diagnostic after recreating the issue and let me know here when you have done so. If we don’t get diagnostics, we can’t even start looking into this for you all.

          Thanks @Corry P for you help with this issue. Touch wood, but still no more login requests to see “recently played” list since resetting the app on my iPhone.
          Will certainly submit a diagnostic and report back if it occurs again...
          Ross.

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            rosswells127
            rosswells127
            Prodigy I
            Oct 13, 2024 3:36 AM UTC

            @Corry P . Just happened again on my iPhone (It asked to log in instead of showing the “Recently Played” list.
            As requested I have submitted a diagnostic then logged in and then submitted another diagnostic.
            Ross.

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              miskaste
              Contributor I
              Oct 13, 2024 5:36 AM UTC

              Same here !

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              PHyde
              Trending Lyricist I
              Oct 13, 2024 7:51 PM UTC

              Since I reset the app on both my iPhone and iPad yesterday I’ve not been prompted to login. Too early to say it’s fixed the problem, but so far a definite improvement. 

              Was every day until reset but now asked to sign in again. 

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              Airgetlam
              Airgetlam
              Oct 13, 2024 7:55 PM UTC

              I hope you supplied a diagnostic report, as @Corry P requested.

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              Bruce
                PHyde
                Trending Lyricist I
                Oct 13, 2024 7:55 PM UTC

                I am not * using another second on this issue with support on chat or phone. I have had enough of this BS with the app. Why can’t I send just my diagnostic number in and you look at it on your side. My WiFi and other settings are f spanking good. 

                *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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