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Kos
Enthusiast II
October 2, 2024
Answered

Sign-in once a day in the new app... what is going on?

  • October 2, 2024
  • 59 replies
  • 3225 views

Approximately once a day, the app prompts me to sign in.
With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

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    Best answer by Corry P

    Hi all

    My apologies - this issue flew under my radar for a while.

    This issue has been resolved in previous software updates. However, if you are still experiencing this log-in loop, then you will need to follow these steps to resolve it:

    • Reset the Sonos app (all copies) - User icon » App Preferences » Reset App » Reset
    • Uninstall the Sonos app (all copies)
    • Reinstall the Sonos app

    And, if the above does not help:

    • Reset the Sonos app (all copies) - User icon » App Preferences » Reset App » Reset
    • Uninstall the Sonos app (all copies)
    • Factory Reset all Sonos devices
    • Reinstall the Sonos app
    • Set up Sonos system from scratch (Create a New System). Your existing Sonos account can be used.

    Please note that resetting all Sonos devices will result in all Sonos Favourites, Sonos Playlists, music services and settings being permanently lost (music service accounts will not be affected, of course).

    I hope this helps.

    59 replies

    Show previous replies
    rosswells127
    rosswells127
    Prodigy I
    October 8, 2024

    FWIW I am also getting this issue. It is possible it depends on the location of the servers you are attempting to authenticating to.

    As suggested, I will reset the app and see if this fixes the issue.

    Ross.

      John B
      October 8, 2024

      FWIW I am also getting this issue. 

      Which issue please?  The issue that this topic is about or the one posted by @MoPac ?

      rosswells127
      rosswells127
      Prodigy I
      October 8, 2024

      FWIW I am also getting this issue. 

      Which issue please?  The issue that this topic is about or the one posted by @MoPac ?

      I am getting the repeated requests to sign-in. I have now reset the app and will see if that makes any difference over the next few days.

      Ross.

      Corry P
      Corry P
      Sonos Staff
      October 9, 2024

      Hi @MoPac 

       Now I’m getting this!  Sonos….. We were getting along so well.  Why are you trying to alienate me

       

      That looks like a hack! Sonos doesn’t want to eroniously share information about you. Read Sonos privacy policy at the link 

      https://www.sonos.com/en-us/legal/privacy#legal-privacy-2024-share-info-container

      Furthermore I’m not experiencing any such issue.

      That’s nothing to worry about - we now use a web page to sign into the Sonos app, and your phone is just letting you know that that is what is about to happen. As the domain mentioned is sonos.com, it’s not a problem.

      If using Android, you won’t see that message.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Corry P
        Corry P
        Sonos Staff
        October 9, 2024

        Hi all

        I’m going to see if I can gain some traction on this issue for you. If you have tried resetting the app and still are forced to log in to the Sonos app on a daily basis, please submit a support diagnostic after being asked to log in and let me know here when you have done so (but without sharing the number given). Thanks.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Bbr92
          Lyricist II
          October 9, 2024

          Same with me and third party services also not working since latest poor update. Volume control keeps dropping from connected speakers which appeared to be fixed in the previous attempted fix. Do Sonos actually do any testing or QA before a new version is released?

            Northfarm
            Avid Contributor II
            October 9, 2024

            Yep. Happening to me too. Both my iPhone and iPad. Just annoying. 

              Willyeckerslike
              Avid Contributor II
              October 10, 2024

              Same here, tried resetting the app.  Will see how we go.

              Corry P
              Corry P
              Sonos Staff
              October 10, 2024

              Hi @Bbr92, @Northfarm & @Willyeckerslike 

              Thanks for informing us that you are seeing this issue. However, in order for us to investigate, we will need to see diagnostics from those systems affected.

              Please submit a support diagnostic after recreating the issue and let me know here when you have done so. If we don’t get diagnostics, we can’t even start looking into this for you all.

              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                Willyeckerslike
                Avid Contributor II
                October 11, 2024

                Hi Corry P,

                 

                Ive submitted the report.  I had to sign in again to do it.  This is on my iPad.  My android phone stays logged in.

                *

                *Moderator Note: Removed diagnostic number*

                 

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