Enthusiast II

Answered

Sign-in once a day in the new app... what is going on?

Forum|Forum|2 years ago
October 2, 2024
59 replies
3225 views

Approximately once a day, the app prompts me to sign in.
With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

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Best answer by Corry P

Hi all

My apologies - this issue flew under my radar for a while.

This issue has been resolved in previous software updates. However, if you are still experiencing this log-in loop, then you will need to follow these steps to resolve it:

Reset the Sonos app (all copies) - User icon » App Preferences » Reset App » Reset
Uninstall the Sonos app (all copies)
Reinstall the Sonos app

And, if the above does not help:

Reset the Sonos app (all copies) - User icon » App Preferences » Reset App » Reset
Uninstall the Sonos app (all copies)
Factory Reset all Sonos devices
Reinstall the Sonos app
Set up Sonos system from scratch (Create a New System). Your existing Sonos account can be used.

Please note that resetting all Sonos devices will result in all Sonos Favourites, Sonos Playlists, music services and settings being permanently lost (music service accounts will not be affected, of course).

I hope this helps.

Show previous replies

Airgetlam

The request from @Corry P was to submit a diagnostic, not to call or otherwise contact support. I’m not quite sure I understand where this venom comes from. Sonos has stated they’re looking in to it, and need concrete examples.

Bruce

timbracken

Trending Lyricist I

It happened to me on my iPad again, and I ran a Diagnostics. I have the number saved if you would like it (I don’t have a separate support case logged for this).

Airgetlam

I think Sonos folks can look up diagnostics based on your forum account, assuming you used the same email for both your forum account and your Sonos system account. I have noticed over the last several months that they’ve been removing the numbers from forum posts. I’m not sure I understand why, us unwashed masses have no way of accessing that data. Or at least that I’m aware of. I don’t even know where that data is stored!

Bruce

P

PHyde

Trending Lyricist I

The request from @Corry P was to submit a diagnostic, not to call or otherwise contact support. I’m not quite sure I understand where this venom comes from. Sonos has stated they’re looking in to it, and need concrete examples.

The venom comes from having incompetent app developers or managers/ceo that push unfinished app to the world. I don’t want to be troubleshooting, logging in almost daily, resetting and adding all components again. I have used too much time on these. Totally fed up, sry.

P

PHyde

Trending Lyricist I

I think Sonos folks can look up diagnostics based on your forum account, assuming you used the same email for both your forum account and your Sonos system account. I have noticed over the last several months that they’ve been removing the numbers from forum posts. I’m not sure I understand why, us unwashed masses have no way of accessing that data. Or at least that I’m aware of. I don’t even know where that data is stored!

Exactly, just publish here and support looks at it.

Corry P

Sonos Staff

Hi

Thanks to @PHyde, @timbracken & @rosswells127 for summitting diagnostics - I have forwarded them for investigation.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

rosswells127

Prodigy I

Hi @Willyeckerslike

Thank you for the diagnostics - I actually had a senior engineer reach out out me last night asking if there were any diagnostics for this issue, so I am glad to say that I have forwarded yours directly to him and that should get the ball rolling rather nicely!

Thanks again!

To everyone else: more diagnostics will help!

@Corry P Another occurrence of login request issue rather than showing Recently Played list. I sent another diagnostic just in case it helps.
FYI. This time I didn’t login to resolve the issue, I just exited the app and went straight back in again and this time it showed my Recently Played list as expected.

Ross.

timbracken

Trending Lyricist I

It just happened now on my iPhone (previously was just on iPad). I just now submitted the diagnostics if you want to have a look.

T

Toolio

Prodigy II

It's happening to me, only less frequently than for some others. About once every four days on my iPad, including a half hour ago. Didn't submit a diagnostics report because I just discovered this discussion now, as I searched for a resolution to yet another annoying Sonos problem. I will try to submit a diagnostics report next time.

Corry P

Sonos Staff

Hi All

My thanks to those who have submitted diagnostics already. We now have enough to work on - more are no longer required, but thank you nonetheless.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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