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Morgpierre
Contributor I
Jun 18, 2024 3:04 AM UTC
Answered

random muting on my system

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 1, 2024 8:01 AM UTC

    Hi @jpnort 

    I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

    Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Corry P
    Corry P
    Sonos Staff
    Jul 12, 2024 2:58 PM UTC

    Hi @spcialk 

    Glad to hear you’re not seeing it happen anymore!

    Is anyone still seeing this random muting issue anymore? We’d like to hear from you if so (assuming you have updated, obviously). Otherwise, we will mark this ticket as resolved.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Mont
    Mont
    Lyricist III
    Jul 12, 2024 3:40 PM UTC

    We have several ONE SL speakers (Without voice assistant) and a FIVE. For the past few weeks, every night, our bedroom ONE Speaker mutes itself, and the green status light turns on, even though I have that bedroom speaker set to not have a status light on— or I thought I did… (?)

    It seems like at least a couple of the other speakers are also muting overnight but they haven’t been as bothersome since they aren’t waking me up with a light in the middle of the night. (Still not ideal though since we have to raise the volume every time we start playing music again in those rooms) 


    @Corry P I submitted diagnostics this morning if that helps! 

    UPDATE: We haven’t had this issue in over a week. No more overnight muting going on-- thank you @Corry P and Sonos Tech Support folks for your quick response! I am sure this is a headache for all of you, too. Just want you to know we appreciate you! 😁

    Before we all start hugging and patting each other on the backs!

    There still seems to be a multitude of other issues as of 12/07/24 https://en.community.sonos.com/controllers-and-music-services-229131 that appear unresolved with the new app?

    Hardly a quick response methinks

     

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    Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **
    Mars1
    Lyricist II
    Jul 14, 2024 1:04 AM UTC

    Can confirm haven't had the random muting for over a week now. 

    Are all functions working as per 16.1?

    I can't really confirm that, I wouldn't say I'm a heavy user to be honest, sorry. 

    I have had my Beam soundbar drop out once in the past few days while watching the footy, but it did not mute, just dropped and then came back about 10 seconds later. 

    The app still tells me there are no devices on my network often. I close the app and reopen and then it seems to find them. 

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    Trashisfree
    Avid Contributor I
    Jul 14, 2024 5:22 PM UTC

    I was having this problem and it went away completely when I got rid of my ifttt subscription along with any Google home macros referencing sonos. Super annoying.

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    rodentnoir
    Lyricist III
    Jul 15, 2024 10:34 AM UTC

    I haven’t had any muting for about a week now. Fingers crossed! 

     

    EDIT:  I changed nothing. I’m on Android 80.04.05 - release date 2024/7/2. I don’t use IFTT. I do use Google assistant/home on SONOS devices, but I’ve made no change to routines/automations or anything like that. So it would appear to have ‘fixed itself’ 🙄

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    Scotlistener
    Lyricist II
    Jul 25, 2024 3:26 PM UTC

    This has started to happen on my Sonos Era 100 speakers. Light goes green and no sound. Increasing the volume on the app makes no difference. Switching off and on at the mains does. Not good so far.

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    Scotlistener
    Lyricist II
    Jul 25, 2024 6:32 PM UTC

    I think that the problem may be with the outage happening just now. When I connect to my system from my phone, it won’t play the track selected. I have to choose another which will play. 

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    simtom
    Lyricist I
    Jul 26, 2024 12:22 PM UTC

    We’ve also starting to get this issue. Happens with both connected devices as tv apps. Using the HDMI cable provided with the Arc. Had no issues since purchase in December 2021.

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    Scotlistener
    Lyricist II
    Jul 26, 2024 12:28 PM UTC

    I’ve had no problems today. Rather than use Spotify directly from the app; I access it through the Sonos app; which is always connected to my system. 

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    Vivas295
    Lyricist I
    Jul 30, 2024 8:12 PM UTC

    Hello, I’ve started to have this issue with my Sonos beam the last week.

     

    Its started muting randomly with no prompt. This has now developed to going quiet (as if I’ve asked Alexa to do something with green light briefly displaying) despite not speaking. Any help appreciated! 

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