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Morgpierre
Contributor I
June 18, 2024
Answered

random muting on my system

  • June 18, 2024
  • 215 replies
  • 14835 views

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

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    Best answer by Corry P

    Hi @jpnort 

    I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

    Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

    I hope this helps.

    215 replies

    Show previous replies
    Mars1
    Lyricist II
    July 6, 2024

    I have noticed improvement, no muting in a few days now. 

    Running: 

    Version 80.04.05-release+20240702.edb3233

    r0mUK
    Enthusiast I
    July 6, 2024

    Running the same version since the 4th of July and no more muting since!

    Seems they at least fixed this one... 

    i Prefer Pi
    Mont
    Mont
    Lyricist III
    July 6, 2024

    Running the same version since the 4th of July and no more muting since!

    Seems they at least fixed this one... 

    Think I’ll wait for announcement from Sonos before pulling the pin!😁

    Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **
      Mars1
      Lyricist II
      July 12, 2024

      Can confirm haven't had the random muting for over a week now. 

      Mont
      Mont
      Lyricist III
      July 12, 2024

      Can confirm haven't had the random muting for over a week now. 

      Are all functions working as per 16.1?

      Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **
      29axe
      Lyricist II
      July 12, 2024

      No muting on my side either.

      But god.. sonos is unreliable:

      • Playing music from Plex works randomly (newly added albums seem to play fine only the next day, otherwise it skips all songs of the album),
      • Casting from PlexAmp to Sonos does not work
      • alarms edited from android Sonos app revert the sound to default Chimes everytime I re-edit the alarm and selecting sounds from Plex is a bit tricky,
      • editing alarms from Windows desktop app seems to be more reliable but the UI takes you back to Windows XP 😂

      I was thinking about replacing my sound bar to Sonos (arc/beam) but I’ll stick to my Panasonic.

      I don’t know if other people are experiencing similar issues, but from my point of view, these products are not that “premium”, except the sound that I find really good.

      Mont
      Mont
      Lyricist III
      July 12, 2024

      No muting on my side either.

      I was thinking about replacing my sound bar to Sonos (arc/beam) but I’ll stick to my Panasonic.

      I don’t know if other people are experiencing similar issues, but from my point of view, these products are not that “premium”, except the sound that I find really good.

      TBH when using the Beam as a soundbar, I never use the app, my TV setup ( Beam - Sub Gen2 - One x2 ) just works.

      On 16.1 app my other products ( Ray - Five - Era300 ) work without issue as well.

      I use Volumio on RPi, as my renderer / server to cast to Sonos, so NAS / music library issues related to the new app does not affect me.

      Only the dreaded green mute when using the v80 app!

      I still think the Sonos physical product is “Premium”, shame the app rollout / tech support is now being run by “Mickey Mouse” and the result is poor!

      Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **
        29axe
        Lyricist II
        July 12, 2024

        I was thinking about using a RPI as casting relay. I tested volumio a long time ago as alternative to sonos. Will definitely have look at it as relay to sonos.

        I understand your point of view regarding the sound bar. I was thinking about using the bar to also cast music, as I don't want to spend a lot of money. 😅

        Yeah looks like this app release has made a huge bad buzz. They probably had planing issues or accepted deadlines impossible to respect. In such cases I would prefer transparency and delayed delivery to ensure the software is working properly and that all features are available. But who knows what happened at Sonos. 😂

        I bought my product recently and could not have the time to really use the previous release of the app, so I can only review the current version.

        Hope they'll fix things soon.

          spcialk
          Lyricist I
          July 12, 2024

          We have several ONE SL speakers (Without voice assistant) and a FIVE. For the past few weeks, every night, our bedroom ONE Speaker mutes itself, and the green status light turns on, even though I have that bedroom speaker set to not have a status light on— or I thought I did… (?)

          It seems like at least a couple of the other speakers are also muting overnight but they haven’t been as bothersome since they aren’t waking me up with a light in the middle of the night. (Still not ideal though since we have to raise the volume every time we start playing music again in those rooms) 


          @Corry P I submitted diagnostics this morning if that helps! 

          UPDATE: We haven’t had this issue in over a week. No more overnight muting going on-- thank you @Corry P and Sonos Tech Support folks for your quick response! I am sure this is a headache for all of you, too. Just want you to know we appreciate you! 😁

            r0mUK
            Enthusiast I
            July 12, 2024

            Same here. No more muting since the 4th of July.

            That's great! 

            i Prefer Pi
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