Contributor I

Answered

random muting on my system

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My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.

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Corry PAnswer

Sonos Staff

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Oli9000

Lyricist III

Seems there is a new app update, anyone seen an improvement? Given the muting is random I’ve never been able to reliably replicate the bug, it just happens when it wants to.

Still happening, but i think less. Now its maybe 1-2 times in 24 hours...

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dave1470

Contributor I

I also have random muting issues. Also Alexa responses slow and variable...sometimes ignored.

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weestro

Trending Lyricist I

Confirm that rolling back to the S2 app version 16.1 has resolved the muting issue. It's also a wildly better app. Sorry Apple folks...

Get your house in order Sonos!

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Whistler

Enthusiast II

Any temporary fix / work around for this? My Beam Gen 2 just randomly mutes en no matter what I do it just jumps back to 0. Tried disconnecting the HDMI cable en power cable. Still remains.

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Mont

Lyricist III

Any temporary fix / work around for this? My Beam Gen 2 just randomly mutes en no matter what I do it just jumps back to 0. Tried disconnecting the HDMI cable en power cable. Still remains.

Do a go back to 16.1 build of the app if you have an android device. Works without issue.

Go back a few posts. Highlighted how I did it

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Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

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Whistler

Enthusiast II

Any temporary fix / work around for this? My Beam Gen 2 just randomly mutes en no matter what I do it just jumps back to 0. Tried disconnecting the HDMI cable en power cable. Still remains.

Do a go back to 16.1 build of the app if you have an android device. Works without issue.

Go back a few posts. Highlighted how I did it

iOS unfortunately

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Mont

Lyricist III

Any temporary fix / work around for this? My Beam Gen 2 just randomly mutes en no matter what I do it just jumps back to 0. Tried disconnecting the HDMI cable en power cable. Still remains.

Do a go back to 16.1 build of the app if you have an android device. Works without issue.

Go back a few posts. Highlighted how I did it

iOS unfortunately

The joys of apple eh?

You are in the hands of Sonos I'm afraid. Good luck🤞

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Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

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r0mUK

Enthusiast I

I installed the latest update. ( don't blame me!!!)

I had music all day long and no cut! When it used to cut at least twice a day.

It seems ( I touch wood) issue is fixed.

If someone if brave enough to update and feedback :p

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i Prefer Pi

Mont

Lyricist III

I installed the latest update. ( don't blame me!!!)

I had music all day long and no cut! When it used to cut at least twice a day.

It seems ( I touch wood) issue is fixed.

If someone if brave enough to update and feedback :p

Not me🤣🤣🤣

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Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

O

Oli9000

Lyricist III

Yes, for me its also working...

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