random muting on my system

I don’t have devices that old but still had the muting. Uninstalling the app from my phone entirely has ended the issue with no apparent repercussions. Now all the speakers work fine.

We have been having the exact same problem for nearly 2 weeks. Some or all speakers muting overnight. It would be good to get a progress update from Sonos on the fix and a temporary workaround too, if one exists

Happening to me now too. Happened 3 times tonight watching football and about 5 times last night Then lost one play 1 then the other then they came back after a few seconds. Seriously guys. Let's revert back to the old set up till you get this fixed. 

Listen to your customers!!

What a joke Sonos support and dev teams. Two weeks on a client wide critical issue, that was a result of your own update.

Sonos being called a premium product company makes this two weeks without a proper fix or client explanation quite unbelievable. Never forget that so many company leaders in history have disappear after ignoring their costumer base. I do genually hope this is not the begining of the end for Sonos.

Same problem here suddenly today. Please get this fixed. I do not need new features, I just want working speakers

Still happening for for me (One, Era100, Play3, Beam, Move, Roam, OneSL...), assume it is the new app, and it will be fixed at some undefinable future time.

Most annoying is when TV sound suddenly mutes mid evening.

The new app has successfully given more opportunities for marketing spam, not seen any other benefits yet.

Seems there is a new app update, anyone seen an improvement? Given the muting is random I’ve never been able to reliably replicate the bug, it just happens when it wants to.

Dont think I will be attempting any updates soon, until Sonos sort out this sh*tpot out!

Ive got a working system on 16.1 build.

Updates turned off for both components and app, and thats the way it will stay, until the posts stop highlighting this messy new apps non working status

We have several ONE speakers (Without voice assistant) and a FIVE. For the past few weeks, every night, our bedroom ONE Speaker mutes itself, and the green status light turns on, even though I have that bedroom speaker set to not have a status light on— or I thought I did… (?)

It seems like at least a couple of the other speakers are also muting overnight but they haven’t been as bothersome since they aren’t waking me up with a light in the middle of the night. (Still not ideal though since we have to raise the volume every time we start playing music again in those rooms) 

@Corry P I submitted diagnostics this morning if that helps! 

It is funny how every SONOS employee I’ve spoken to mentions this problem happening to them as well. It is pretty clear there is a problem, but the communication is lacking from the top. They are clearly trying to weather out the storm, but ultimately this fiasco damages the SONOS brand. It won’t be quite the same, because whilst memories are short, when it comes to their money, people never forget.