Contributor I

Answered

random muting on my system

Forum|Forum|2 years ago
June 18, 2024
215 replies
14835 views

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.

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Best answer by Corry P

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

Show previous replies

J

jpnort

Lyricist II

Can we get an update on this issue? When watching TV, my system mutes entirely on its own randomly. I have a beam connected via ARC/HDMI cable, and two Sonos 1’s for surround. It only seems to be getting worse - it is happening more frequently (or maybe I notice more and more). The letter from the CEO discusses “fixing the app.” I’m not using the “app.” I’m using my speakers for a surround system when watching TV and they don’t work anymore. Is the issue with the “app” that the CEO apologizes for the same issue that has made my speakers stop working? Is this something I should expect Sonos to fix, or should I be doing more work on my own to fix something? Is this issue going to be addressed when “Volume responsiveness” is “Improved” in the August and September timeframe? Can someone tell me if “Improving volume responsiveness” means “fixing my speakers so they won’t randomly mute anymore?”

V

Vivas295

Lyricist I

I went on Webchat last night as i had the same questions as yourself (I don’t use the app) and they confirmed that it’s a known issue and it’s for Sonos to fix.

The update from Sonos ceo is really poor as it makes it seem like just an app issue

Corry PAnswer

Sonos Staff

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

KWTEMIR

Lyricist I

I can not understand this silly discussion. It is up to Sonos to fix this. What is it really about? Saving the planet? Give us the option to DO NOT MUTE: End of story.

If not: explain why!

A

Antz900

Lyricist I

It's alot like the issue with the app randomly not being able to see the system which is still happening. I can see it, it's right in front of you! Surely Sonos know how to fix this problem by now??!! If not, then just roll the app back, build a seperate app for the headphones and let us all get on with our lives! Also stop sending insincere letters from the CEO, who cares, just fix our systems so that they work!

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