Radio play repeats passages

Hi, I have just suffered another of these repeat passages while listening to Radio 2, the second time this morning. I've submitted a diagnostic, number 728377785. I'll also raise my own support ticket as I'm getting a bit fed up with the issue, it happens repeatedly through the day, and had only been noticed done the S1/S2 split occurred (I'm on S2). 

Dear “Sonos”,

I have been having this problem too. I sent a diagnostic to you yesterday at 15.56 (UK time) Ref: 337455594.

What happens next?

Thanks

Dave

Hi @pilbo and @altoftsdave.

Thanks for reaching out and sorry to hear about the trouble.

As per my suggestion above, after submitting the diagnostic, you can give us a call so the technician can discuss it with you individually and continue working through this in real-time, they'll start with checking your system health and go from there. They have resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.

Me too! Thought I was going mad!

Its been happening for at least 2-3 weeks and only on BBC Radio 1. 

It's only a slight annoyance but next time it happens I'll put a diagnostic here although I guess it's a software issue rather than something unique to me given that others experience it (although what do I know!)

This has been happening to me for several months & I get repeated sections of music & speech many, many times every day when listening to Radio 2. It appeared to start after a Sonos software upgrade some time back but I left it as I assumed I wouldn't be the only one affected & it seems I’m not! I assumed that Sonos would quickly correct what seems to be some sort of bug caused by their upgrade but it’s now just dragging on & on. I’ve got 3 Play 1’s, a Play 5 & a Playbar but it’s now starting to drive me nuts; anyone know what’s going on & if/when it’s likely to be cured?

Maybe the diagnostics will get looked at this time, unlike on this thread?

https://en.community.sonos.com/music-services-and-sources-228994/repeating-parts-of-bbc-radio-station-6849223

I am not totally convinced this is a Sonos problem, as it appears to occur only with BBC stations.  The BBC has previous ‘form’ for changing things that create problems for Sonos.  I have an open mind on this one.  Might be Sonos, might be the BBC. might be some weird interaction between the two.

(I vaguely recall a BBC radio problem years ago that affected only Sonos users with Virgin as their ISP, because there were a couple of misfiring BBC servers dedicated to that ISP.)

Diagnostics the best hope, I think.  I am not convinced that this is anything directly to do with individual system health. (A bit rich coming from me, as I am always telling others that it’s their network that is the problem.  But it’s the BBC specificity that doesn’t seem to fit with that.)

Not sure why BBC would knowingly interfere with streaming service quality, what would they have to gain! I don't really care whose fault it is, BBC/Tune In/Sonos? Most of us are actually paying for a 3rd party streaming service that isn’t delivering at the moment so, as far as I’m concerned, Sonos, as an up market hardware supplier, need to sort this out regardless of who caused the problem. If not, I may just cut my losses & sell all my Sonos stuff on eBay & replace it with B&O; yes it’s more expensive but my son in law has it & it’s much better quality!

Who said anything about 'knowingly interfering'. What has paid-for streaming got to do with it? As for the empty threat to sell your Sonos …

Rarely has such a variety of nonsense been concentrated into a single post.

Just happened. Diagnostic is 1732783090 if anyone at Sonos wants to take  a look. Cheers