Avid Contributor I

Radio play repeats passages

Forum|Forum|6 years ago
August 24, 2020
25 replies
1227 views

Hi, we've noticed over this past few weeks that during bbc radio broadcasting on our Sonos system the stream periodically repeats 30-60 seconds of output, any ideas what could be causing this?

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Annazel S

Retired Sonos Staff

Hi @Yeshawk.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post, let me help you out and try to figure this out.

I'd like to take a look at some data from your system. Please submit a diagnostic and reply with the confirmation number after this issue happens. I'd start by reviewing your system and see if there’s anything causing this issue.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues, please do not hesitate to reach out.

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Y

YeshawkAuthor

Avid Contributor I

Hi Annazel, thanks for your reply, as soon as it happens again I'll send over a diagnostic report.

Regards Ross Wakley

Annazel S

Retired Sonos Staff

Hi @Yeshawk.

Thanks for your response.

Let us know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

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L

Liz

Contributor I

Hi, I am having the same problem. Have you found out what’s happening.

Annazel S

Retired Sonos Staff

Hi @Liz.

Thanks for reaching out and welcome to the community!

Apparently, we haven’t got an update yet on this thread from the OP, but let me help and try to figure out what’s going on.

Kindly submit a diagnostic report through the Sonos app, preferably after a few minutes when the issue occurs, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues, please do not hesitate to reach out, we are always here to help.

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S

SAIW

Contributor II

Hi,

I’m still (connect with Sonos case 02070576) suffering the same problem. Ever since the update to S2 this has been a problem for me - no other changes to my set-up/network.

Any update?

A

alnis

Lyricist I

Hi

i have the same issue. If you can please give me a number, I’ll upload a report when it happens next.

Annazel S

Retired Sonos Staff

Hi everyone. We appreciate your patience while working through this. It will be very helpful to submit a diagnostic report on the Sonos app after a few minutes when the issue happens and reach out to Sonos Support so we can take a closer look at this and discuss the diagnostic result with all of you individually in real-time.

I suggest contacting our phone team, for they have more resources and tools available for advanced troubleshooting to expedite the process. When you have a moment during the week, please give our support number a call.

If you have any other questions or concerns, please feel free to let us know, we’re always here to help.

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