Repeating parts of BBC radio station

We have the same issue on the S2 software

It has been happening to me too. This diagnostic taken shortly after one of these 'repeats'. Is this the stream or is this Sonos? Or something weird that the BBC are doing that Sonos doesn't like (wouldn't be the first time)?

Confirmation number: 730550935.

It may not be a Sonos issue, it may be an issue with the BBC. Before rushing to judgement and condemning one or the other companies, let’s see what the analysis of his diagnostic shows. 

i too have noticed this a few times when listening to radio via sonos s1.

As already reported same problem here, many time a day; my wife is losing patience with it!

Hi folks.

Welcome to the Sonos community and thanks for reaching out. I apologize for the late response. The diagnostic provided does not show any failure on Sonos’ end. It may possibly be a cause of the music service’s server (server overload) due to high service demand.

I would like to ask do other BBC radio station works or does it affect all BBC radio. 

I would like to ask if we can follow the workaround on this issue by following the steps below to check if this would help.

We first need to use the Sonos application on a computer then go to the manage menu and select "add radio station" then can we paste the streaming link in the URL box and give the station a name, probably append it with the word "temp" or something so you can differentiate it from the regular version. Then this link will appear under "my stations". The reliability of the alternative links can vary too, but it does allow us to have a temporary alternative while we isolate if the issue still persists even if we add the URL of the station directly to Sonos skipping the music partner (TuneIn).

Please let us know how it goes. We are always here to help.

Thanks,

.

The reply from @Paul A strongly suggests that Sonos is just playing what it receives and that the fault lies in the stream.  I shall try listening via an Echo device for a while to see if it crops up there, but I have had this issue only infrequently and so its absence won’t conclusively prove anything (although its presence would).  If anyone else is willing to make this sacrifice it might help us get to the nature of the problem quicker!

I was in the garage today listening to BBC Radio 2 off air via FM radio and I got a 10 second repeat of the same dialogue/speech, very surprised.  I’ve been getting the same streaming issues on Sonos.  It seems to me that music plays ok on Sonos, but as soon as a passage of speech or interview off air .. it repeats, sometimes 10 or more seconds (very intermittent).   Music streams ok from my iMac on my Sonos, no problems on all my speakers so I’m thinking it must be the BBC.  Don’t know if it’s the FM or DAB feed from the BBC that TuneIn streams.  Logic tells me it’s the BBC as all the other music plays fine as do other stations.

I have same issue on Scala Radio streaming on both Alexa and Naim system, Radio 4 does it too.

It has been happening to me for months, several times a day on BBC Radio 4. Has just happened twice in the space of an hour or so. I have never observed this with Amazon Echo dot devices. Very annoying. Please sort this out Sonos.

I am listening on my Beam through BBC Sounds requested via Alexa. Tomorrow I will try tuning via our Sony TV and see if I get the same problem.