Radio play repeats passages

Anyone from Sonos going to let us know what's going on?

Hi @jacob_7.

Thanks for reaching out and sorry for the delayed response.

I reviewed the diagnostic report you submitted and I’m not seeing an error or indication that this is an issue coming from your Sonos system.

If you are not experiencing a problem playing from non-BBC stations or other music sources, then we need to ensure that you are using the latest available stream, always search for the station rather than using a "Sonos favorite" or "My Stations", this will ensure it is the most up to date stream from TuneIn.

This usually has something to do with how the connection is routed through the wider internet from outside of your router and/or ISP. It probably doesn't affect TuneIn in a web browser, as this is running through a web browser and is routed differently.

Basically, the BBC radio servers are some of the most in demand radio servers in the world. It might be due to the heavy load on the radio station servers and respective content delivery networks resulting in audio interruptions.

There are various factors that can affect to provide the necessary bandwidth to the servers and ultimately route through the internet. One of those is your geographic location and how your connection is patched to the wider internet from your ISP.

As a temporary workaround, you can try manually adding to Sonos the streaming link (URL) of the specific BBC stations you listen to. You can check a few websites that provide MP3 streaming links for the alternative BBC radio servers, you can then copy the link URL and manually add it to Sonos.

This is a suggestion from another thread where you can also find the steps:

https://en.community.sonos.com/music-services-and-sources-228994/repeating-parts-of-bbc-radio-station-6849223

NOTE: The reliability of the alternative links can vary too, but it will allow you to have a temporary alternative while waiting for the regular stream to stabilize again.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

I'm  experiencing similar issues with bbc sounds regularly looping back by up to a minute. It's  very  frustrating.

Anything i can do to try  and remedy. Done  the usual reset.

Hi, regarding the radio stream repeating itself. I get this but only when I use Tunein, it happens with all the stations not just the BBC. I regularly listen to Radio Caroline and Planet Rock it happens on there as well. It seems to do it for a period of time then goes quiet and comes back as if it has reset itself. This only lasts for about an hour before it starts again so annoying.

I saw that you could add Radio.net and radioplayer as a music service so tried that as you can get all the overseas stations (which were lost on Tunein last year) on there as well as the UK channels. I thought this would solve the problem but alas no this has its own problems in that periodically it just goes dead for 1 or 2 seconds then starts again. 

I have spent many a pleasant hour on the phone to the great tech guys 3 different ones and submitted about 15 diagnostics. No one seems to be able to put their finger on it. I have moved kit about hard wired some, had them all unwired, I have tried about 6 different configurations  

I wondered if it was because I was running S1 and so took the plunge and updated my system and am now fully S2. Sadly I have to report it makes absolutely no difference at all. 

So here I am £800 lighter but with a complete S2 system with the same fault on the radio. Tunein repeating itself. Radio.net and radioplayer having 1 or 2 second dropouts. I even tried listening to Planet Rock, Caroline and BBC 2 on Sonos Radio using the browse radio feature the last one on the list. Sadly that is driven by tunein so repeats itself as well. 

Please help so frustrating. 

Hi @SkynyrdOX, thanks for sharing those stations with us. Our engineers are aware of, and are investigating this - and I’ve passed that information on to them.

[Edit after discussion with engineers - So that we can continue looking in to this, would you mind sending a fresh diagnostic from the now S2 system, shortly after experiencing the audio repeat? Looks like the most recent diagnostic was from before the upgrade :)]