problems with new Sonos app

What point would you determine as completely fixed? Sonos has always updated its app regularly since it was conceived so there is never an end point in its development. 

The roadmap for fixes is here:

https://trello.com/b/4T9rbg8t

I completely agree.  The Sonos App is terrible and they need to do something.  I’ve emailed customer service.  Among the panoply of issues are: constantly freezing up, doesn’t connect to music platforms, randomly starts playing music (including in the middle of the night), disconnects from speakers, plays music but show it’s playing music thus making it impossible to stop unless you turn off the speakers.  When it works, Sonos is great.  But, the amount of time I’ve spent on this app is making it difficult to not consider ditching my entire system and going with another option.   

Hello - I’ve spent all day trying to connect my home sound system to the Sonos amp and am going around in circles.  One moment the app can see my devices and I think I’m close then next it can’t detect my devices at all.  Is this the continues app issue and is there anything I can do or is it a case of patience until Sonos fixes the app problems I’ve read here.  Thanks for your help.

I NEVER write into to offer comments on products until now. The new control App is a disaster. The graphics are way too busy, the volume has a terrible lag. It is extremely difficult to navigate and eternally frustrating. Whoever decided that App was “good enough” to be released should lose their job - truly. Please start from scratch and give your dedicated customers something to restore our faith in this company. A few days ago, I had to tell a friend who was inquiring about my system, to steer clear of purchasing Sonos equipment until they manage to get a fix for this terrible control system. That brought me no pleasure as I had been a stout advocate for the product up until now.

Since the last upgrade, Sonos app doesn’t detect my surrounds and I can’t control volume with my phone.. I reinstalled it but the problem is always the same. I need to push directly on surround to control volume. Before I haven’t problems with old app. 

Hello I have the same problem. It sometimes detects and sometimes no detects..  I really regret to do this upgrade which is a big bullshit !

David this is how I feel most days with this stuff. It’s become a real joke in the house but it’s not funny at all is it. I’ve spent more time sorting these tech problems out than any other tech I’ve ever owned and I’ve seen a lot in my 50 odd years. You are right to voice an opinion having owned the product and as I suspect sat on the sidelines thinking it will get resolved. After all Sonos isn’t a start up tech company but was a mature player with quite brilliant products that just worked. Their inabilities are becoming very focused and despite the obvious differences and difficulties there must be with tech today why have they decided to so boldly alienate their customers, impact the profitability of the company and ultimately jeopardise their future and our expensive purchases going forwards. Probably an answer would be to find a credible suitor to seriously invest. Possibly a fruit company would be helpful as despite the ease they suggest these tech items are to use my experience is that they require a very good understanding of WiFi, routers, apps, etc etc etc. That isn’t going to be a good model going forward. One mantra in business and life I have that’s served me well is K I S S. this stuff is far from that. 
Keep on pressing away, positively as you have been. They have no choice but to lean right in and put this right. 

It has been ENOUGH.   Enough timeless, unpaid hours of my precious time I’ve spent, weekend, night, money, changing routers, adding eeros to try and fix it.  Thinking it was my fault.  When it had been Sonos stupidity dumbing down their system with careless releases of updates.   

Just wanting to add my voice. The new app is terrible. It’s unreliable, unintuitive and unstable.

I have Sonos through out my house. It’s now next to useless. 
 

so disappointed Sonos have not rectified their monumental c*** up.

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Sonos, are your people reading these posts and more importantly are they doing anything about it.  I invested in the Sonos speakers system many years ago and up until recently enjoyed using it, recommending it to friends and family. I now find myself reluctant to even attempt to use it and embarrassed to mention the name Sonos. All in all I feel let down by Sonos and helpless to anything about it as I am sure do thousands of of others World wide.