problems with new Sonos app

Hi,

Many people say we are now beta tester with the news Sonos app, sorry guy when I see this S*** app we are alpha tester.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Sonos: reports and issues have been going on for 3-4 months with the new app! Why has there been no solution as of yet? Why no response to the community? We are supposed to just stare at our devices and wish them to work again? This is really maddening - how can you not have come up with a fix by now?? We all have spent a great deal of hard-earned money on your equipment - do you not care?? Please fix this asap. We are stuck with your equipment now and need it to work. 

What about all the responses that have been posted to the community?

Presumably you have installed today’s app update, as part of the ongoing fortnightly app update schedule to fix things?

Ok, so how long has this been going on now? Sonos has still not addressed this issue. We have invested thousands of dollars on these useless paperweights. Sonos should be sued for this or at least the CEO should have been fired for their decision making to release a APP that you knew full well was not up to the job. You are still selling products knowing the APP is useless. From what I understand the APP was updated for the headphones which you don’t even use the APP for. What about your customers that have already purchased your speaker system. Roll back the APP. No doubt the next thing we will hear is that you are letting staff go. God forbid the man at the top making the decisions to introduce this useless APP is still holding his top dollar position. Shocking.

Why won’t the new app allow Deezer to stream any more?

After a much vaunted agreement between Sonos and Deezer to be compatible and partners. Deezer wouldn’t connect when the new app came into effect. After waiting for the problem to be fixed I had to cancel Deezer eventually rather than pay for a service I could no longer use.

@Mintri33 Sorry about the delayed response. So you plugged one speaker into ethernet and disabled WiFi and that speaker remained stable in the app? The disabling WiFi part is key to stopping the network storms. 

Is this a recognised issue or just an issue with your system? Did you try removing the service from your Sonos app, logging out of the app, logging back in, and reconnecting/reauthorising Deezer?

Deezer still works with Sonos according to this:

https://support.sonos.com/en-gb/services/deezer

Ever since the new Sonos App, my speakers are not coordinating play.. like when I choose three speakers to play from, it only plays one. It is stopping all together. It has problems multiple times a day. I am next to it now and it continues to have issues - stopped 3 times and it’s not even 9:00 am??? Sometimes I cannot get it to even play, it will start and then stop. It does not keep the group of speakers I have set for music.. when I ask Alexa to play, it is now leaving one or more speakers from playing. 
 

I love my Sonos, but this is an unacceptable technical issue that has completely ruined the way I listen to music. This needs to be resolved immediately. 
I am certain law suits will follow if not resolved quickly, as many people like I - who have 12 Sonos speakers throughout my house, are being negatively affected due to their issues with their app.

Hope they resolve soon! Please Sonos do the right thing and fix this now! Or let me go back to the old app which worked all the time! 

This might be precisely what you’re doing anyway but just to check:

• Drag up the Now Playing area at the bottom of the screen to show the list of speakers.
• Tap the speaker you want to play on - this becomes the active speaker. 
• Search for music and press play. Music will play on your selected speaker. 
• Then tap the Grouping screen icon found on the Now Playing area, to open the grouping screen.
• Tick/check the additional speakers you wish to group together with the one currently playing.
• Press Apply. All speakers should then play in unison.

Why isn’t the new app fixed?  Why can’t someone at SONOS tell us when it will be completely fixed?   Taking months upon months to run updates to hopefully fix your mess isn’t how this should work. The amount of money people spend on your products and you send out one of the worst apps in the history of apps?  Come on SONOS, we deserve better!!!  The sorry letters don’t do anything except prove our point, forget the sorry letters and just get the app fixed already!!  Sheesh!!