problems with new Sonos app

I have experienced many of the problems with the new terrible app including playing music in the wrong room, random volume etc. etc. ( please, Sonos, don’t waste your time attempting to sell me headphones or anything else. You are wasting your time and more importantly more of mine!).

latest problem is that my playlists now include tracks that I haven’t added and that’s very, very annoying!
 

If anyone can help I’d be grateful 

 What playlists?  Sonos playlists?

Thanks for responding. It’s the Spotify playlists that I play via Sonos. Some of the playlists seem okay but others now include loads of random tracks that I’ve not added.

I'm done. Eight years of loving my Sonos system of 7 products ruined by the terrible implementation of a new app that doesn't work properly with no end in sight. Has it improved with "fixes"... yes but not enough. 

I've sold all my Sonos gear and never going back.

Sonos,

what is going on with this new app? You have totally destroyed your products. When I attempt to use I encounter the following issues:

1- app lags- won’t connect, won’t load, won’t search properly

2- after picking a song it takes sometimes up to a minute for the song to play

3- volume control is absolutely horrendous. You change the volume and nothing happens! Then 45 seconds later it goes up or goes down. It’s even worse if you attempt to do it straight from Spotify!!!

how the hell could a company roll out an update so horrible and still after 4-5 months have done nothing to fix it!!!? I want answers- my whole house is Sonos. RESPOND

After a spring and summer without reliable music from my $3500.00 array of Sonos speakers, the app has finally started to behave reasonably well. But I certainly will not buy another Sonos product, nor recommend Sonos to anyone, until the Sonos board has fired the current CEO, Patrick Spence. He clearly puts the installed base of over 15 million Sonos customers at the very bottom of his priorities. I led an application development team for 12 years: no respectable app team would release an “update” so full of disaster as this one is. No respectable app team would fail to test it extensively with a broad mix of users and product configurations. The Sonos developers apparently protested that the app was not ready. But Patrick Spence insisted on releasing it. He must go. Adding insult to injury, Sonos sent a notice out a few weeks ago announcing “new features” in a recent update. These include an ability to edit the queue, a much used feature that was stripped out of the infamous update. Other former features were also lauded as “new” additions. They were presented as new features that we should be grateful to have. That’s disgraceful PR spin, and an insult to our intelligence.  It’s more confirmation that Patrick Spence and his executive team hold the Sonos installed base in contempt. 

Having been loyal for many years with Sonos Five and two Sonos Five (new version), Arc, Woofer and Boost - nothing works for more than a week or two.  Right now I am waiting for an update to “my products” through the app which is taking 30 minutes and the Arc flashing white and red (meaning failing to update).  The warning on the screen says do not unplug.  Yeah, and when I said how bad this stuff is now in another forum, I got slammed for not being a “loyalist” or “being stupid.”  Sonos is making old fashion wired speakers look a lot better and frankly my enjoyment with the products is now down at -100.  Heck, my Echo dots are more reliable for playlists.  Sonos you have customers who have spent thousands - you are a pathway to disappearing.

It´s been half a year and the new app is still complete trash. Enough is enough, I will be selling all of my Sonos gear and switching to company that actually cares about their customers. Bring the old app back or get lost in history. 

This company is now a laughing stock 

the latest app version is awful - the email we all received asked us to stick by them

i have over 2k of speakers I can’t use resorting to using a jbl Bluetooth speaker now. Does Sonos have no shame ? When will we get a product that works? 

It’s been months and the App is still an unreliable steaming pile of shit. How can a company sell you speakers and then brick them for months without being hold accountable? Sonos is of my Christmas list now and in the future, what a shit company.