Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44494 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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R

Rhonny

Prodigy III

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

The app is embarrassing and so frustrating!

It has a mind of its own and does not do what you want it to. I have different music playing from different speakers as it lags behind and starts old music at the same time as new.

Sounds like you’re not using the grouping screen to play music simultaneously on different speakers (i.e. you’re not on the screen where you tick the speakers and press Apply)...

T

Tinderhelix

Lyricist I

Hi there, I am a long time user of Sonos and the last 6-12 months of unnecessary iOS app updates has ruined a once very enjoyable music system. It is reaching the point of needing to take action to recover the cost of the speakers from Sonos as the changes to the iOS app have made product is no longer fit for purpose. It quickly becomes laggy and unresponsive leaving a user unable to change volume or change or stop music. Please fix ASAP.

K

KCS64

Lyricist III

It appears to me that Sonos are not listening to their customers at all as I don’t see anything from Sonos saying that this will ever be fixed.

Why did they ruin a perfectly good App & give us a completely new version that does not work well at all.

My next purchase will be Bose

P

paulyks

Lyricist III

Nice to see things still the same with the app,how long do we wait ? or do we just try sell our gear to an unsuspecting person who still thinks Sonos has a good rep ?

R

Rhonny

Prodigy III

If it was the same for everyone, I’d say yes. But many people have it working fine, and we know this sort of loading issue is linked to device discovery so it will unfortunately be a network related issue. Not that there is anything wrong with your network, but the Sonos speakers and app are not finding what they need on your network to move beyond that point in app loading.

press250

Prodigy III

... so it will unfortunately be a network related issue. Not that there is anything wrong with your network

Very well phrased, @Rhonny, this is a really important point. Those of us trying to help fellow forum users need to keep this in mind. Subtle differences in home networks can result in “it works here, but not over there” … and the differences may be something that a user cannot ‘fix’.

K

KCS64

Lyricist III

Sorry I disagree with some of the comments as the App is simply rubbish compared to the last version

P

paulyks

Lyricist III

If it was the same for everyone, I’d say yes. But many people have it working fine, and we know this sort of loading issue is linked to device discovery so it will unfortunately be a network related issue. Not that there is anything wrong with your network, but the Sonos speakers and app are not finding what they need on your network to move beyond that point in app loading.

i think from all the comments most people are having the same issue.it says it can't find the system,then obviously can as the speakers appear on the 4th attempt. i try using the volume on each set and as always i turn one set up the others go down i try the main volume and both go down . I try EQ balance etc and nothing.one minute the play 3's are at the top,then the play 1's...I could always fine tune the balance on a room with 4 speakers,almost 3D stereo,now I just get a reasonable volume and just turn it up and down with spotify on my phone.

i think we are beyond making escuses about networks and discovery issues...just sort the app before everyone switches and you rep goes down the shitter...I have many friends here in spain with the same issues,they have bars and restaurants and Sonos is starting to affect their business. Deaf customers cos of the huge increase in volume or barely audible ambiance...I know you're on the front line Rhonny,but the excuse book must be getting pretty thumbed and weary by now.

R

Rhonny

Prodigy III

If it was the same for everyone, I’d say yes. But many people have it working fine, and we know this sort of loading issue is linked to device discovery so it will unfortunately be a network related issue. Not that there is anything wrong with your network, but the Sonos speakers and app are not finding what they need on your network to move beyond that point in app loading.

i think from all the comments most people are having the same issue.it says it can't find the system,then obviously can as the speakers appear on the 4th attempt. i try using the volume on each set and as always i turn one set up the others go down i try the main volume and both go down . I try EQ balance etc and nothing.one minute the play 3's are at the top,then the play 1's...I could always fine tune the balance on a room with 4 speakers,almost 3D stereo,now I just get a reasonable volume and just turn it up and down with spotify on my phone.

i think we are beyond making escuses about networks and discovery issues...just sort the app before everyone switches and you rep goes down the shitter...I have many friends here in spain with the same issues,they have bars and restaurants and Sonos is starting to affect their business. Deaf customers cos of the huge increase in volume or barely audible ambiance...I know you're on the front line Rhonny,but the excuse book must be getting pretty thumbed and weary by now.

Just to say, I’m no more on the front line with Sonos than you are. I’m no Sonos apologist either. But there was a great extensive article written by one of the forum members which went into great detail as to what has caused the issues. One of which was a fundamental change Sonos made that impacted device discovery at a local network level. I was just mentioning it for context that’s all.

P

paulyks

Lyricist III

... so it will unfortunately be a network related issue. Not that there is anything wrong with your network

Very well phrased, @Rhonny, this is a really important point. Those of us trying to help fellow forum users need to keep this in mind. Subtle differences in home networks can result in “it works here, but not over there” … and the differences may be something that a user cannot ‘fix’.

So why does it say "can't find system" yet my two pairs of speakers are there underneath that message?? I've uninstalled the app 4 times,I've rebooted speakers, unplugged, reconnected (as we all know,Sonos speakers are temperamental beasts at the best of times when unplugged) and still f****d.

I think if we read the 11 pages of negative comments before we start blaming the client,we night get somewhere.

the App was fine now its * ,that aint down to the customer.

sorry !

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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