Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44494 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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Rhonny

Prodigy III

Sorry I disagree with some of the comments as the App is simply rubbish compared to the last version

Yes, but don’t forget you haven’t joined the forum to learn anything, only to complain.

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Rhonny

Prodigy III

... so it will unfortunately be a network related issue. Not that there is anything wrong with your network

Very well phrased, @Rhonny, this is a really important point. Those of us trying to help fellow forum users need to keep this in mind. Subtle differences in home networks can result in “it works here, but not over there” … and the differences may be something that a user cannot ‘fix’.

So why does it say "can't find system" yet my two pairs of speakers are there underneath that message?? I've uninstalled the app 4 times,I've rebooted speakers, unplugged, reconnected (as we all know,Sonos speakers are temperamental beasts at the best of times when unplugged) and still f****d.

I think if we read the 11 pages of negative comments before we start blaming the client,we night get somewhere.

the App was fine now its s***,that aint down to the customer.

sorry !

No, it’s not down to the customer. That is the whole point! Some people just happen to unfortunately have a network that the Sonos speakers and app can’t cope with currently. I’m not suggesting it’s the customers’ fault, I’m explaining what the problem is - it’s compatibility currently.

K

KCS64

Lyricist III

Sorry I disagree with some of the comments as the App is simply rubbish compared to the last version

Yes, but don’t forget you haven’t joined the forum to learn anything, only to complain.

I had a perfectly good working system before the App update with the same network & don’t have any issues when playing from Spotify but the Sonos app is just beyond complaining now as they don’t seem to listen to their customers at all

N

no1SteveB

Trending Lyricist I

So, haven't checked out this community for a couple weeks...and well...the same issues exist...nothing is seen to being done...what a dreadful company Sonos is.

We've all spent 000's of €, $, £, and still we have to live with an app that they have ruined without a word of apology, no eating of humble pie and reverting back to the old app..just disgraceful.

C

Chillman789

Contributor I

For months now I have offered feedback. The music channel is stuck in preference to TV on a channel. This is with ARC HDMI connected properly. I have to join all my speakers together MANUALLY each time in the living room to the TV on S2 on Macbook Pro to over-ride the new app on my phone! Last night something bizarre happened. Two deep beeps on my right channel surround followed by ladies laughing LIVE! This was VERY creepy as though ‘Alexa’ was taking over my settings! I’m losing the will to live on this! The app is c--p! PLEASE RECTIFY ASAP or I will be taking litigation in the USA / UK for misrepresentation of a product! This is barmy! I WOULD be prepared to pay for a ‘doctor’ to come in to my system and see the problems and then trying to solve them! This would restore my sanity.

M

Madmax_lev

Lyricist I

With all issues of the new app and the response of the company I lost my trust in the product.
will not go on with this stuff…

sad sad sad

P

paulyks

Lyricist III

The advert above is my home town in Spain,below just a guy in the same feed !! it's obviously getting to people now ! sad sad sad is an understatement...but with you all the way mate !! I'm gutted,i loved this product !

A

A jones

Lyricist III

We have had Sonos for years and have always been happy with it. That is until the latest ‘upgrade’!

The system is now slow, won’t play, starts playing but claims it’s not connected so you can’t turn it off, the volume is erratic etc. etc.

Why are Sonos not addressing the valid points raised on this thread and why are Sonos sending me ads for their new headphones? There is no way I would spend money on any more Sonos products when the system is essentially broken!!!!

Seriously thinking about binning the whole lot and going to a competitor as clearly Sonos are disinterested in sorting out a basic problem.

Come on Sonos, listen to your customers or you won’t have any!

N

nickwhit

Trending Lyricist I

I have come here to add to this thread.

What SONOS have done here is disgraceful. A fully working system turned into trash with one update. I cannot access any devices since this update, and nothing works. A JOKE.

P

paulyks

Lyricist III

I have come here to add to this thread.

What SONOS have done here is disgraceful. A fully working system turned into trash with one update. I cannot access any devices since this update, and nothing works. A JOKE.

totally agree,the biggest joke being a lack of response from Sonos themselves..this has been going on for so long now...yesterday it partially worked ..then i had a phone call and couldn't turn off the music ...no volume control whatsoever...I had to go into the street to take the call because i couldn't just pause the music or stop it...nightmare!

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