problems with new Sonos app

I created a new thread but no replies yet. I have the new App and a Beam 2. I cannot shut the App off The EQ, height, loud and voice enhance all reset to factory. This is an intermittent event. I never know when it will happen.      

I’m not sure this happened with the old app. Regularly I swipe all open apps to keep things tidy but now I have to remember not to close Sonos. It is a tad annoying.   

I left the App on, powered the iPhone down/up and my settings held. I did not expect that but I’l try that a few times just to see.  

I have yet to test what happens when I leave my place. If app is on, stays on while I’m away will it keep the settings when I get back.                          

Have you tried rebooting the Beam at the wall? The app is just the controller - the Beam’s settings will be in the speaker itself, so the app being active or not shouldn’t affect the speaker’s settings. 

Yes I did a hard reset for the beam itself. I can try that again. I have excellent WIFI as we are in a condo and it is about 20ft away. My TV is set to 5 GHz and I’m getting almost 300 MB/s. Noting ever drops out. 2.4 GHZ is better through walls.                  

I unplugged the Beam. I deleted the app off my phone, powered it down and up. I installed the app. I then powered up the Beam doing a hard reset. I’ll keep an eye on it over the next few days.

While adding the Beam it asked me to connect to the TV, which I did but is that necessary? My cable box remote is paired to the TV so I use it for station changes and volume. Same if I use the Sony remote or the Beam app. The TV speakers are off and it says sound system when I increase/decrease volume using all methods which is the same before I reset everything.                              

A silly question. I don’t like the status light so I turned it off but I know it should not matter. Asking just in case. When we did trouble shooting at work we never ignored any possible cause, no matter how obvious. It often was the simple things that caused the problems.                        

No, status light shouldn’t impact anything like the main settings.
Keep an eye on it and post if the settings disappear again …

Thanks  

My Sonos for the past dozen years:  AWESOME, LOVE IT, WORKS PERFECT EVERY TIME.

My Sonos since the ‘app’ came out:

• Sometimes starts.  Sometimes does not start. 
• About 80% of the time says my ‘System is not Found’.
• Volume sometimes works, most of the time lags about 3-4 seconds which makes it difficult/basically impossible to set a volume correctly.
• Sometimes selects various speakers and groups without me doing anything.
• Sometimes is impossible to de-select speakers - and/or lags so long in doing so it screws you all up.

Worst part of all of this and why it is obvious this is totally screwed up on Sonos end is the randomness of it all!!!  In a nutshell, my AWSOME, PERFECT $10,000 SYSTEM now officially S-U-C-K-S.

When is this going to be remedied????????? 

New Sonos app is so bad I won’t buy anymore sonos products until it’s rolled back or improved to be as good or better as the last version

The app is embarrassing and so frustrating!

It has a mind of its own and does not do what you want it to. I have different music playing from different speakers as it lags behind and starts old music at the same time as new.