problems with new Sonos app

Has anyone had a reply from Sonos?

It’s the worst it’s ever been and so close to moving away to a new platform, as I can never control my music or access the app!!

New app shows playlists and track playing but no sound from speaker. Rebooted everything. No improvement- total disaster! Extremely dissatisfied with Sonos. Old app was clunky but worked!

where’s the support Sonos?
 

I had this with a playlist, so instead I chose another random song from elsewhere (even another streaming service), then another, and then went back to the playlist and it played fine that time. It was a temporary glitch. 

So play something other than that playlist, and then return to the playlist.

Thanks Ronnie, yes I did that and it played a song picked at random from Napster.

Then still wouldn’t play playlist or any other random songs from Napster.

Restarted everything and still no joy. 25 min wait to talk to uk tech support. 5 mins online chat ending with ‘call tech support’.

Have abandoned Sonos and playing Napster via iPad and Bluetooth speaker.

internet full of people complaining their system won’t work with the new app. Sonos have got this badly wrong 

Yep, there is truth in that...

Very disappointed in the new app. I have been a Sonos customer coming onto 10 years and I have updated my speakers when the new ones were released.

This new app can never find my network and I have to close the app and open it again just so the app can find my speakers.

Bring back the gold app!!

New app is not good, very unfriendly, plus everything else that has been said. 
FIX IT!  

Emails on surveying problems from Sonos today

”We love listening - especially to our customers. If you have a minute, we'd love to hear about your Sonos experience.”

I suggest you all let them have it. They asked so let them know. 

I didn’t get the email, yet. I wish all their energy was put into beefing up customer support lines and fixing the app.

Does anyone know when the broken app will be fixed and fully functional? I haven’t been able to use my Sonos system since May. It’s insane that Sonos WILL NOT release it’s prior app version for iPhone users so we can actually use our systems—which many of us paid hundreds or thousands of dollars for. 

NOT ONLY did Sonos approve the release of a broken app so that their customers can no longer us the expensive systems they paid for (a form of malpractice)—Sonos also told their tech support reps to LIE about it. It took 4 separate phone calls with tech support (1-2+ hours each), for one of them to finally admit the app is dysfunctional.

Obviously, I will never buy or recommend Sonos again. That’s a gimme. BUT I should be able to use the system I paid for. 

Where is the fixed app? Where are the announcements for customers with updates on the situation? Where is the compensation?

Don’t be greedy, Sonos. It will bite you in the _______ in the long run.