Contributor I

Question

problems with new Sonos app

Forum|Forum|2 years ago
May 21, 2024
434 replies
44495 views

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

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DSlaughts

Lyricist II

It may be helpul for some of you to know that the standard computer app is still working, the old sonos app automatically updates to the new version which we all know does not work!

D

DSlaughts

Lyricist II

I have today had my 5th time caling Sonos Technical support, depending on what time you ring you could be waiting up to 2 hours to speak to a technician, simply because they are all talking to people like us that cant use the new app!

A technition told me that all calls are regarding the app and although all calls are recorded no notice is being taken of issues with the app. The tech guys have suggested that they move back to the older version but will not allow it. Are they perdantic or just very short sighted?

We all now it is inept, not fit for purpose, etc . . .

If you install the old app it automatically updates to the new one, very frustrating.

If you have Sonos on a PC you will find that this works fine if you do not connect to the mobile app. My wife and I were watching TV last night and the speakers took it in turn to drop out because the new app had decided to connect to the system. The new app is absolute pants, just seems that the Sonos hierarchy will not be happy until they lose all customers to a competitors, rather than admit that the new app is an issue, and roll back to the previous version.

M

Mitchos

Lyricist I

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

Totally agree. New app is absolute pants, I never had an issue with the old one but now the app sometimes can’t see all my products, changes settings on them, can’t stream music etc etc.

can’t believe they launched such a poor product after having such a great one. I suspect it’s driven by “selling” something in the streaming world. Certainly isn’t based on achieving customer satisfaction.

disappointed of Kent

L

Luis5000

Contributor I

awful experience. weeks waiting patiently a solution and a explanation. every time that I have to spend 1 hour or more to have the app recognize my pair of ERA, I lost something, access to local library, subscriptions, spotify integration.

T

ThresherUK

Enthusiast II

Just terrible isn’t it. I cannot link my music files through the macOS app on my mac mini pro 2. Used to be easy… but that was all yesterday. has this company thrown the business under a bus?

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paulyks

Lyricist III

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,

but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.

trying to adjust volumes is almost impossible and VERY VERY frustrating.

fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.

when will these problems be fixed..?

same here,a complete joke,i have 4 speakers and not only can the app not find my system at all but both speaker sets show on the app ???? ....the volume is impossible to control...I turn one set up and the others cut completely, try the main volume and the other set cut....getting any sort of sound balance is a joke....why release an update before checking its not gonna f**k with people's sound systems ,i used to be able to tweak each speaker set and the balance feature was amazing...how can you mess up soooooo badly ???

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ThresherUK

Enthusiast II

How? By bean counters being involved , and not understanding their client base fully. Their headphones just launched were a complete joke. The media was being kind cos no one wants people to fail right,,it's important that business creates and drives forward otherwise where would we be. But this lot have got it so so wrong on many levels. primarily a speaker system for people who like music and have paid a lot to keep artists making it, so they can own it not rent it from streaming services etc. Abandoning , which is kind of what it feels like, the core base will not serve them well. The market is already flooded with bluetooth speakers that are as good an anything they make, and my Bose headphones despite Sonys effort are go to for years. They run the risk of wrecking their buisness. There's many firms out there that can do software well. Sonos aren’t one. Their previous dumping of support for early gear will never be forgotten and this sh>show is par for the course. The CEO should acknowledge the difficulties or what ever you wan to call making a mistake and take the business back to looking after this that pay their salaries. Customer is ALWAYS right even if you think you are.

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paulyks

Lyricist III

How? By bean counters being involved , and not understanding their client base fully. Their headphones just launched were a complete joke. The media was being kind cos no one wants people to fail right,,it's important that business creates and drives forward otherwise where would we be. But this lot have got it so so wrong on many levels. primarily a speaker system for people who like music and have paid a lot to keep artists making it, so they can own it not rent it from streaming services etc. Abandoning , which is kind of what it feels like, the core base will not serve them well. The market is already flooded with bluetooth speakers that are as good an anything they make, and my Bose headphones despite Sonys effort are go to for years. They run the risk of wrecking their buisness. There's many firms out there that can do software well. Sonos aren’t one. Their previous dumping of support for early gear will never be forgotten and this sh>show is par for the course. The CEO should acknowledge the difficulties or what ever you wan to call making a mistake and take the business back to looking after this that pay their salaries. Customer is ALWAYS right even if you think you are.

exactly mate,had Bose headphones for years,never been tempted to go anywhere else because the quality matters more than the price....always assumed that with Sonos too...the pleasure has gone if it takes me a good 15 minutes to get the sound i want...and even then i know next time i use them it's gonna be the same "we can't find your system !" and endless volume issues....maybe just get my headphones on huh !!

S

slaphappy

Contributor I

This app is a huge step back in functionality and user experience. Used to be able to have different rooms (speakers) linked and playing, since the new app release it is a jumbled mess. Speakers are not linked. App keeps linking different speakers. Volume control is lagging.

Had to create a separate network for speakers and segregate rooms.

I can only imagine the frustration of users who are not technically effecient.

I want to stay a loyal customer, but this is making it difficult

P

paulyks

Lyricist III