problems with new Sonos app

Has anyone tried downgrading to the old s1 controller?  It wouldn’t work for those with new products I guess, but I have a mixture of both.  At least those would work as opposed to nothing working to a point that I can use it. 

has anyone seen any kind of response, or a sign of life from the Sonos people.  Hard to believe they have left us hanging for so long. 

I went looking to see whether this thread existed. Of course it did. I know we sometimes resist new things even if the usability and functionality is ultimately better. This is not that. There are so many attempts here to be clever that made the usability worse. And I am having the same buggy experiences as others here. This should just be rolled back to the last version until you have something worth releasing.

It’s been a month, I am still experiencing the same thing! 

Same story here. We’re long-time Sonos users with 19 products in our home currently. I’ve owned older Sonos products such as Play5 (gen1) and Boost, which we’ve happily retired in favor of improved products. 

All of the latest gripes highlighted in this post apply to our system. At one time I suspected that the cause of our problems was the 3 Eero routers we employ. After reading through this post, it seems clear that the problem is much bigger.

We’re holding off on our next Sonos purchase while the latest issues are debugged. Offer to Sonos: you might take advantage of users like me to beta test your software updates prior to release as there are a large number of router, connectivity, and speaker combinations.  

PeterZ

I changed up the setup to supposedly work better with our network, ubiquiti.  But the app struggles to connect and recognize devices and load favorites. It didn’t have these problems until the app change. surely they will make Fixes soon!  We have 12 products and are fully committed! 

We have a lot invested in your products. 

This update is a joke. 

FIX IT 

Since the “update” my Playbar loses its settings for speech enhancement and night sound. Every day both are disabled and I have to manually re-enable. This happening to anyone else?

Is there any solution yet? It is a complete disaster. I have 5 Sonos speakers that I used to be able to control separately, but not there is no way to deal with volume on any of them

I’ve had Sonos since the launch of the play 3, which I believe was the early 10s. At that time there weren’t many competitive alternatives, and Sonos was hard to beat across multiple metrics such as sound quality, features, design, and cost. To now fail this badly with so many other quality alternatives available is an unbelievable f-up.

Sonos hasn’t had much in the way of innovation lately, but the sound quality / cost quotient remains pretty good. Unfortunately, the ecosystem and connectivity options haven’t aged so well. This update, which should never have seen the light of day, has taken this weakness and increased it exponentially (by a sh*tload). It is just so unbelievably bad.

In short, please fix this because I would like to able to edit my queue.

The new Sonos mobile APP is inept, why it was ever released is a mystery, I have been a SONOS useer and my system comprises 2 x original play 1s, 2 x play 3s, a Sub all connected via an original Connect. I was advised to update my original Sonos Bridge to the newer Boost. Now because the new app is believe it or not not compatible with the Sonos BOOST, my system is useless.

Why dont Sonos just admit the new APP is not fit for purpose and let us all go back to the old one or would that be too easy?